IT Technician

Conversio Health is looking to hire an IT Technician to support our team as we provide innovative chronic condition management by serving as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction.

About the role

The IT Technician is responsible for initial assessment and resolution of onsite and remote employee technical issues. They will monitor established security systems to notify senior technical team members of any alerts. In addition, the IT Technician will assist with provisioning new equipment and granting and removing access as required for various roles within the company. This position requires good communication, analytical, and problem-solving as well as the ability to research, resolve and escalate issues when necessary. This is an onsite position, weekdays, at our San Luis Obispo offices.

• Assists onsite and remote staff in resolving basic-intermediate technical problems by providing guidance regarding software and hardware problems.
• Resolves issues or refers more complex technical problems to CTO through a defined escalation process.
• Manage onsite inventory of hardware and accessories.
• May assist in maintaining corporate standard devices and applications.
• Create knowledge-based documentation, support implementation and adherence of new and/or improved standards.
• Provides excellent customer service to internal team members and communicates effectively with management, team leaders, and other team members within the department.
• Monitors appropriate Service Level Agreements in order to meet expectations.
• Assists with the coordination, planning, testing, and deployment of upgrades and new releases.
• Participates in the coordination, tracking, and reporting of software issues and data inconsistencies.
• Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates.
• Assists staff with operational tasks as needed, such as user account management and email services management.
• Experience with SaaS administration and mobile device management platforms
• Brings pertinent issues to the attention of staff and communicate issues back and forth between the group(s).

Skills & Experience

• 1 year of related IT operations work
• Network and desktop certification preferred
• Customer Service, ITIL, or Desktop Administration certifications preferred
• Previous experience with ticketing tool (ie. JIRA Helpdesk) preferred
• Ability to exercise good judgement of priorities based on customer impact and SLA's
• Adaptable to new technologies and processes
• Thorough knowledge of Windows Operating System
• Advanced with Office 365 administration
• An affinity for providing exceptional customer service
• Excellent communication (both oral and written), documentation, and interpersonal skills

Benefits:

We offer a dynamic work environment with immense opportunity to grow, competitive compensation and a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Company-matched 401(k)
• Life insurance
• Short and Long Term Disability Insurance
• Paid Time Off

About Conversio Health:

Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners’ drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Criminal background check and drug screen are required once the position is accepted.

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