What are the responsibilities and job description for the Team Lead 2, Customer Support position at Cook Group?
Overview
The Customer Support Team Lead at Cook Medical provides leadership and daily oversight to their respective function within Customer Support (Inventory Management). This role oversees tasks performed by staff to ensure a high level of accuracy and customer service both internally and externally.
Responsibilities
• Provide leadership and oversight of Customer Support team as it relates to tasks associated with function• Establish priorities, meet deadlines, work under pressure, and ensure quality standards• Assist with managing multiple people, tasks, and priorities through strong organizational, time management, and multitasking skills• Analyze, develop, improve, and support efficient, flexible, and scalable processes• Suggest process improvements, both internal and external, and elevate concerns with system inconsistencies to upper management• Review and balance the workload among resources• Promote communication between the Customer Support Team and management• Interface with internal and external customers in a professional manner regarding any issues, as needed• Collaborate with many functions within the organization to run projects from start to implementation• Review and document team members' performance• Conduct interviews with potential new team members and work on new hire orientation schedule• Process and approve department time sheets and coordinate team member schedules• Provide leadership and direction concerning employee relations• Foster and maintain a workplace culture respectful and supportive of individual differences
Qualifications
• Associates degree or higher • Leadership, team-building, and employee development experience preferred• 2 years experience with Cook preferred• Experience and knowledge of Customer Support Inventory Management services and procedures preferred• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
Physical Requirements:
• Requires some early morning or late evening meetings• Must be willing to travel if needed• Works under general office environmental conditions• Sitting for extended periods• Utilizes close visual acuity for working with computers and equipment
