What are the responsibilities and job description for the Help Desk Analyst position at Cook Systems?
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you’re aiming to work with a Fortune 500 company or a small business, we’ve got you covered.
Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack’D talent program are designed to help you excel.
Join our forward-thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Essential Job Functions
Benefits
At Cook Systems, we prioritize our employees' well-being and future with a comprehensive benefits package. Full-time employees enjoy benefits starting the first of the month following their start date. Our benefits include:
#IND1
Ready to elevate your career? Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you’re aiming to work with a Fortune 500 company or a small business, we’ve got you covered.
Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack’D talent program are designed to help you excel.
Join our forward-thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Essential Job Functions
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
- Collaborate with IT teams to troubleshoot and resolve escalated incidents. - Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
- Manage all endpoint installations and configurations.
- Assist in maintaining and updating inventory of computers and related peripherals.
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment. Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
- Competence in supporting MacOS and Apple devices.
- Thorough knowledge of current desktop computer operating systems, particularly Windows.
- Ability to set up and configure computers and printers in a network environment.
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
- Excellent written and verbal communication skills.
- Ability to process complex verbal and written instructions.
- Exceptional customer service skills.
- Minimum of 3 years of experience in a service desk support role.
- Additional Information: - This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the organization's IT infrastructure and end-users.
- Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
- Experience with Windows 11 a plus
- Experience with endpoint management tools like Microsoft Intune
- Experience working with objects in a Microsoft Active Directory / Azure AD environment.
- Experience in supporting iOS devices and Mobile Applications
- Experience with MacOS and Apple devices a plus
- Workplace setting: Onsite
- Job Type: Contract
- Seniority Level: Mid Level
- Job Function: Information Technology
Benefits
At Cook Systems, we prioritize our employees' well-being and future with a comprehensive benefits package. Full-time employees enjoy benefits starting the first of the month following their start date. Our benefits include:
- Blue Cross Blue Shield Medical, Dental, and Vision Insurance: Choose from two medical plan options and benefit from the extensive BCBS network, ensuring quality healthcare for you and your family.
- Life, Critical Illness, and Accident Insurance through Unum: Financial security and peace of mind for you and your loved ones.
- Flexible Spending Account (FSA) through Navia: Manage healthcare and daycare expenses with tax-advantaged options.
- Health Gap Insurance through Sunlife: Additional coverage to bridge any financial gaps in your healthcare needs.
- 401(k) Plan with Company Match through The Standard: Plan for a secure financial future with our company match, available after six months of service.
#IND1