Sales Executive/ Sales Associate

Company Profile

Cooler Master is dedicated to providing the best solutions to customers and aims at exceeding customers’ expectations. The three cornerstones of our business philosophy are innovation, speed, and customer satisfaction.

Our headquarters is located in Taipei, Taiwan, and has its own manufacturing facilities in China and Taiwan and we have branch offices worldwide.

A career at Cooler Master provides meaningful opportunities to develop professionally, We're a diverse network of people driven by our shared ambition to shape a better future.

If you are a bright and high-energy professional, you will feel right at home. Because we look for and recognize individuals who can thrive in a forward-moving environment, and who can infuse our atmosphere with their own commitment to personal and corporate success. We are committed to creating unique and rewarding experiences for both customers and employees. Everyone has common goals and aspires to be their best.

Here, we have the ability to learn and grow at the speed of technology

Now is the time to define your future, and make it yours too.

Summary

We are looking for a Sales-Driven Product Manager to lead the growth and success of our PC case product line in the region. This role owns both the commercial performance and product development lifecycle. You will act as the critical bridge between the market and internal teams—turning customer insights into product innovation while driving revenue, market share, and product excellence.

SUMMARY

As a Sales Associate, you will partner with our network of distributors, resellers, and small direct accounts to ensure smooth order flow, accurate inventory management, and strong customer relationships. You’ll be the key point of contact for buyers and internal teams—driving channel growth through proactive support and problem-solving.

SPECIFIC DUTIES & RESPONSIBILITIES (include but are not limited to the following):

Key Responsibilities

• Order Management & Fulfillment
• Confirm and process all purchase orders (POs), including manual POs for special activities.
• Coordinate with logistics to ensure timely shipment, tracking, and reconciliation with our internal systems.
• Monitor stock levels and trigger replenishment orders to prevent stock-outs.
• Channel Support & Administration
• Respond to channel emails and manage back-office admin tasks.
• Handle weekly dispute and shortage claims: gather proof of delivery, investigate discrepancies, and resolve issues swiftly.
• Generate credit memos and send invoices on a weekly cadence.
• Relationship Building & Reporting
• Communicate directly with buyers and partners to nurture strong, long-term relationships.
• Produce regular channel performance reports and collaborate with the sales team to identify growth opportunities.
• Problem Solving & Action Planning
• Lead escalation and resolution of critical customer issues to maintain uninterrupted business activities.
• Develop and execute inventory action plans: convert discrepancies into sell-through initiatives, promotions, or improved inventory accuracy.

Qualifications

• Education & Experience
• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field (or equivalent experience).
• 2–4 years of hands-on experience in order management, distribution, or channel sales support.
• Technical & Operational Skills
• Proficient with ERP or order-management systems (e.g., SAP, NetSuite, Oracle).orEDI system
• Strong MS Excel skills, including pivot tables and VLOOKUPs for reporting and analysis.
• Familiarity with invoice/credit-memo processes and basic accounting principles.
• Core Competencies
• Excellent organizational abilities with a keen eye for detail.
• Exceptional problem-solving skills: adept at investigating shortages and driving timely resolutions.
• Strong verbal and written communication; comfortable liaising with buyers and internal teams.
• Personal Attributes
• Customer-centric mindset with a proactive, “can-do” attitude.
• Ability to thrive in a fast-paced, high-volume environment with shifting priorities.
• Team player who collaborates seamlessly across functions.
• Nice to Have
• Experience in consumer electronics, FMCG, or retail distribution channels.
• Familiarity with basic data-visualization tools (e.g., Tableau, Power BI).
• Experience in PC systems ,components, server, workstation, consumer electronic, System integration or another fast innovative field

Position Details:

• Employment Type: Full Time

• Base Salary: DOE.

• Yearend Bonus

• Location: 1908 Canada Ct city of industry CA 91748

What we offer to the right candidate /Benefits:

· Health Care Plan (Medical, Dental & Vision)

· Retirement Plan (401k)

· Life Insurance (Basic, Voluntary & AD&D)

· Paid Time Off (Vacation, Sick & Public Holidays& Floating Holidays)

· Cooler Master offers a comprehensive salary and incentive package for its employees.

· We offer a no-nonsense open business culture with informal direct lines of contact.

· We offer the right employee, good career opportunities, and advancement possibilities ensuring both personal growth and development to grow with the company

For more information, please visit https://www.coolermaster.com/

Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by the people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the position. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties, and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $30