Desktop Support

IT-relatedKey Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Set up equipment and install new and upgraded hardware and software.

• Assist users with problems or questions relating to computer hardware and software. Troubleshoot software/hardware issues to find root cause of the problem.

• Prepare/Update training materials and documentation for departmental and internal MIS systems. Conduct training of computer users regarding the operation of computer hardware and software.

• Maintains records of the County computer/software inventory.

• Assist in testing of new hardware and software products and enhancements.

• Maintain a reasonable level of knowledge of all County systems.

• Demonstrated reliability in attendance and flexibility to work hours.

• Maintain regular and predictable attendance, work overtime/extra hours as required.

Education/Certifications/Experience Requirements

• Actively working towards an Associate or Bachelor's degree in an IT-related field.

• Must be 18 years old.

Required or Preferred Skills

• Ability to operate a variety of office equipment including personal computer, printer, copier, calculator, telephone, etc.

• Ability to lift, carry, push, pull, or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally, understanding and utilizing proper body mechanics.

• Ability to use tools and other equipment required for computer hardware installation, including screwdriver, pliers, etc.

• Ability to access all locations where computer equipment is located (inside squad cars, wiring closets, etc.).

• Language Ability and Interpersonal Communication

• Ability to comprehend and interpret a variety of documents including computer documents and graphics, log sheets, inventory reports, product literature, hardware and software manuals, trade publications, and general correspondence.

• Ability to analyze and design information flow

• Ability to analyze software/hardware and make recommendations

• Ability to understand and interpret departmental user needs.

• Ability to document/communicate technical information to non-IT people.

• Ability to problem solve issues between department and IT and to resolve conflicts.

• Ability to prepare a variety of documents including equipment placement and requirement reports, hardware/software documentation, and general correspondence.

• Ability to use and interpret computer related terminology.

• Ability to maintain confidentiality.

• Ability to work semi-independently making sound decisions using good judgment.

• Ability to communicate effectively with County department personnel, computer users, consultants, sales representatives, outside agencies, and the general public verbally and in writing.

Job Types: Full-time, Contract

Pay: $20.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $29