Hotel Front Desk Agent

Description

Do you love the hospitality industry and have a passion for creating a fantastic guest experience? Do you want to work for a company that is committed to improving the quality and quantity of people's lives? If the answer is yes, then Cooper Hotel may be the right opportunity for you.

The Hotel Front Desk Agent is responsible for assisting guests with check-in and checkout, answers and processes all phone calls received and handles all special requests for services or information in accordance with Cooper Hotel policies and procedures.

Full Time: All, 7a-3p, 3p-11

Front Desk Agent Essential Duties and Responsibilities

· Greet, register, and process guests upon arrival and assign room accommodations.

· Issue room keys and provide bell services directly to guests; assist with luggage when necessary.

· Properly process and notify guests of all incoming messages such as telephone calls, hand-delivered packages, and faxes.

· Issue safe deposit box to guests as required, following Cooper Hotel procedures.

· Manage lost and found as needed.

· Assist guests with inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.

· Keeps records of room availability and guest accounts; accurately post charges of room, food, telephone, and laundry according to established hotel operating procedures.

· Compute bills, collect payments, cash checks, and make change for guests in accordance to established credit procedures.

· Reconcile daily work, submitting all balanced accounts to cashier box and make appropriate deposits to the safe.

· Up-sell/upgrade to premium rooms and promote Cooper Hotel and/or other Cooper Aerobics Center facilities.

· Make, confirm, and cancel reservations for guests as well as make restaurant, transportation, or entertainment reservations for guests.

· Receive, record, act on and follow up on all guest requests and complaints within a timely manner as outlined by the General Manager.

· Perform other duties as assigned by the Front Office Manager or General Manager.

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status, or any other classification protected by applicable law. Job openings are listed as a courtesy, and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.

 

Requirements

The ideal Front Desk Agent candidate should possess:

· High school diploma

· Exceptional communication and customer service skills

· One-year previous experience in a similar position in a hotel or in another front facing customer service role

· Basic computer skills- Use of Microsoft Office

· Ability to lift objects up to 50 lbs.

Not quite a fit? For a complete listing of all of Cooper Aerobics' employment opportunities, please visit our Careers section on our website. Click the following link to find your next career!

https://www.cooperaerobics.com/About/Join-Our-Team.aspx