Field Service Technician, Document Solutions Products

Schedule: Monday-Friday 8am-5pm

Rate of Pay: $24-$32 hourly

We are expanding our Service Department and are looking for a dedicated Service Technician to join our team. While prior experience is preferred, we are open to training the right candidate.

• Perform routine maintenance, repairs, and diagnostics on equipment within the Portland area marketplace.
• Ensure high-quality customer service and timely response to service requests.
• Collaborate with the team to meet service goals and objectives.
• Prior experience in a similar role is preferred but not required.

Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.

Key Duties of the Service Technician:

• Perform maintenance and repair on a full line of network connected and stand-alone multifunctional copiers, printers, document handling equipment
• Install Hardware to existing networks
• Triage service calls for a phone resolution before providing on-site service
• Maintain a professional relationship with each customer, collaborating with internal teams to ensure customer satisfaction
• Maintain accurate parts inventory
• Focus on key productivity objectives: efficiency rating, response times, efficient parts usage, and completed calls per day
• Participate in training and development opportunities as necessary

Education/Experience:

• High School Diploma or equivalent is required.
• Experience in document solution or office machine industry preferred BUT NOT REQUIRED.

Requirements:

• Outstanding communication, interpersonal, resolution, and customer service skills
• Strong attention to detail, critical thinking, and organizational skills
• Strong initiative, seeking out relevant information prior to making timely decisions
• Ability to prioritize and handle multiple tasks, meet strict deadlines and perform in a fast-paced work environment
• Reliable attendance and punctuality
• Computer skills including Microsoft Office products are a plus
• Ability to hear auditory alarms
• Ability to work on products in a variety of customer environments
• Must have reliable transportation and meet minimum insurance requirements.
• Ability to walk, sit and stand for long periods of time throughout the course of the work day.
• May be required to work outside normal business hours including mornings and evenings.
• Must be able to lift up to 50 pounds on an occasional basis.

Benefits Package:

• Must have reliable transportation and meet minimum insurance requirements.
• Medical, Dental & Vision Insurance
• 401K with employer match
• Paid vacation flexible PTO
• Holidays off paid
• Complimentary life insurance policy
• FSA & HSA available

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.