What are the responsibilities and job description for the Event Sales Manager position at CoralTree Hospitality?
Overview:
Our Events Sales Manager is responsible for proactively selling and contracting social and corporate events. You will create and nurture relationships with new and existing clients, Wave Hotel team members, and our partners and vendors. You will manage the experience for event customers, acting as the main point of contact for the customer while communicating effectively with all related team members. You will be responsible for creating unmatched, unexpected experiences for customers and inspiring happiness in all that you do.
The Events Sales Manager shall strive to maximize financial performance through strategic and tactical sales efforts always providing exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Lake Nona Wave Hotel culture as well as promoting Lake Nona Wave Hotel as both the Destination and Employer of Choice.
Responsibilities:
The Events Sales Manager shall strive to maximize financial performance through strategic and tactical sales efforts always providing exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Lake Nona Wave Hotel culture as well as promoting Lake Nona Wave Hotel as both the Destination and Employer of Choice.
- Strategically solicit corporate and social event business in the local and regional area
- Quickly and professionally responds to all event enquiries
- Establishes strong rapport with clients, maintaining strong communication throughout the sales process
- Develops close relationship with clients to determine needs, expectations, etc.
- Works closely with Associate Director of Events and Event Manager as well as accounting to ensure billing and deposits are made timely according to contract
- Utilizes iVvy to track inquiries, communication with clients and deadlines
- Maintains up to date activity logs and documentation as required
- Conducts sales calls, webinars, and presentations to potential clients
- Attends local trade shows, networking events, and wedding fairs representing the hotel appropriately
- Coordinates and conducts site tours for potential clients
- Explains and executes all contractual terms and to customers
- Follow up with clients following event for client feedback
- Welcomes incoming guests with a courteous and professional attitude
- Responsible for reaching budgeted monthly and quarterly goals as assigned
- Attends appropriate hotel, division, and department meetings
- Maintains a strong understanding of Lake Nona and Lake Nona Wave Hotel
- Capitalizes on up-selling to maximize night stays and maximize rates
- Focuses on yield management strategies
- Communicates all pertinent information to the conventions/catering team
- Handles walk-in inquiries.
- Responsible for tracking calls and inquiries that are "turn away"
- Resolves guest problems and is empowered to act in absence of directors/supervisors
- Makes decisions on VIP status and communicates appropriately
- Maintains strong communications with Conventions, Front Desk, Concierge, and Bell service
- Communicates effectively with the resort staff to ensure communication of all services expected
- Maintains up-to-date working knowledge of all hotel amenities as well as any special events
- Interacts with hotel team members in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
- Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
- Acts with responsibility towards all company property, supplies, and equipment
- Maintains a professional appearance. Follows all Lake Nona Wave Hotel dress code standards.
- Remains alert, courteous, and helpful to the guests and colleagues always
- Active member and contributor to the group sales team.
- Assume responsibility for all assigned local accounts.
- Maintain and execute all defined booking standards and criteria.
- Execute approved catering contract and all terms and conditions.
- Work directly with clients to secure contracts and collect on all agreements.
- Suggest activities/products to clients from outside of the hotel and book accordingly if needed prior to turnover.
- Assist catering servicing managers with monitoring the group's billing status, deposits, and payments.
- Seek new approaches to grow business and guest satisfaction
- Ensure the highest guest satisfaction
- Comply with all OLCC regulations
- Comply with all Lake Nona Wave Hotel policies, procedures, and safety regulations
- Extraordinary networking and client relation skills and good knowledge of the local catering market, including the wedding market and social market
- Extensive knowledge of Food & Beverage etiquette, guest relations, and service standards
- Must have computer skills and exceptional verbal and written communication skills
- Must be well organized, have strong attention to detail, and the ability to direct others and lead by example
- Sales-orientated and exceptional interpersonal skills to provide overall guest satisfaction
- Four (4) year degree or equivalent of education and experience
- Previous F & B catering event management experience required, preferably in an upscale hotel/resort/wedding market
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