What are the responsibilities and job description for the Customer Services Representative position at Corebound Consultants Inc?
We are seeking a Customer Service Representative to join our team. The ideal candidate will be possess strong communication skills to assist our diverse customer base. This role involves providing exceptional service and support to customers through various channels.
Duties- Handle inbound customer inquiries- Conduct outbound calls for follow-ups and customer satisfaction surveys- Assist customers with product information, orders, and issue resolution- Perform data entry to update customer records accurately- Utilize upselling techniques to promote additional products or services- Analyze customer needs to recommend appropriate solutions- Maintain a high level of phone etiquette and professionalism at all times
Requirements- Strong verbal and written communication skills- Ability to communicate effectively with customers from diverse backgrounds- Prior experience in customer service or sales is preferred- Proficient in data entry and navigating computer systems- Excellent problem-solving skills and attention to detail- Ability to work in a fast-paced environment and handle multiple tasks efficiently
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Relocate:
- Waterbury, CT 06702: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000