What are the responsibilities and job description for the Help Desk Technician I position at COREHIRE?
Job Title: Help Desk Technician II
Location: Cherry Hill, NJ
Salary: $55,000 - $75,000
Company Summary:
With 35 years of professional IT experience, radius180, LLC is the Information Technology Consulting Company focusing on Managed IT Services, Custom Application Development, and Staff Augmentation that you want to work for!
We are seeking new team members that can internalize our core values of Dependability, Integrity, Teamwork, Passion, and Communication.
Job Summary:
The Help Desk Technician 1 is an entry level position responsible for providing technical assistance to clients related to computer hardware and software. A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills.
As the Help Desk Technician I, you will be responsible for the following:
- Provide 1st level support for desktops, laptops, printers, and other computer-related devices both remotely and on-site.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Document processes and procedures as required.
- Participate in on-call rotation.
- Performs other duties and responsibilities as assigned by the MSP Manager.
Qualifications:
- Must have a passion for technology and learning.
- Must type at least 40 w.p.m.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple assignments with attention to detail.
- Must have experience in Microsoft Windows Desktop Operating Systems.
- Must have a valid driver license & reliable transportation.
- Must be able to physically lift and move existing and new PC system components.
Additional desired skills (but not required) are:
- A Certification
- Network Certification
Salary : $55,000 - $75,000