Commercial Administrator

POSITION SUMMARY: The Commercial Support Specialist reports to the Company Controller and supports and assists with Service Requests, Billing Concerns, Customer Onboarding (COI, Credit App, Etc.). Tasks include but are not limited to monitoring 3 party portals, documenting and following through on special requirements for each account, billing, revenue objectives, analytics, and reporting. The Commercial Support Specialist must work collaboratively with the Commercial Sales Team to achieve revenue objective expectations.

PRINCIPAL RESPONSIBILITIES:

• Assist customers in the process of becoming billable
• Monitor multiple communication platforms (email, portals, phone calls, applications, etc.)
• Assist customers with Certificate of Insurance Requests, W9, Vendor Agreements, or Credit Apps
• Handle service requests from customers and requests from Commercial Sales Reps
• Monitor 3 Party Portals
• Send signed paperwork to clients that meet billing requirements
• Ensure technicians check in and out of IVR systems
• Contact clients/tech support regarding portal issues (missing work orders, pending estimates approvals, invoice concerns, exceeded NTE, and missing invoice option)
• Ensures that all special requirements for commercial customers are met within the established SLA.
• Prioritize tasks to meet deadlines for customer accounts and internal billing departments.
• Support Accounts Receivable activities as directed by Controller

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Flexible regarding work schedule
• Must understand Microsoft Office, Excel, Word, Etc.

SKILLS & ABILITIES:

• Excellent Customer Service skills
• Ability to handle escalated issues with little supervision
• Active listening skills
• Strong attention to detail
• Analytical
• Solutions oriented
• Excels at problem-solving
• Effective at communicating
• Able to take direction
• Must be flexible and adaptive to change

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• admin / office: 1 year (Preferred)

Work Location: On the road