What are the responsibilities and job description for the Dispatcher position at Corley Plumbing Air Electric?
Corley Plumbing Air Electric is growing! We are looking to add an exceptional dispatcher to join the Corley team!
As a dispatcher, you will work as part of a dynamic and passionate team and match the right technician to every job, helping achieve the company’s goals.
Pay:
$16.00 per hr (paid weekly)
Hours:
Monday – Friday 9:00 am – 6:00 pm & every other Saturday 8:00 am – 4:00 pm.
Rotating on-call schedule (every 8th weekend) * Subject to change
Responsibilities
- Evaluate customer calls and assign the technicians to each service appointment.
- Answering calls, scheduling appointments and reporting
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuing proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting Corley.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Other duties as assigned
Requirements
- Proven track record in customer service.
- Able to work on weekends
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Passionate about Corley Plumbing Air Electric and loves the brand.
- Ability to build trust, diffuse conflict and hold others accountable.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible and great attitude on life.
Benefits
- Health Insurance; medical, dental, vision
- 401K participation
- Paid Vacation
- Paid Holidays
Salary : $16 - $0