Customer Service Representative

Cornbread Hemp is committed to enhancing lives with the highest quality hemp products. As a pioneer of USDA organic hemp sourced from Kentucky, we pride ourselves on making a difference. If you value high-quality products and take pride in your work, join us and be part of our mission. We’re excited to hear from you!

This is an on-site or hybrid position. Our facility is located in Louisville, KY. Must be legally authorized to work in the U.S. All full-time employees are eligible for health, vision and dental benefits with an employer contribution.

Job Title: Customer Service Rep Reports to: Manager, CS

Type: Full-time, hourly

THE ROLE:

As a Customer Service Representative you will be the frontline ambassador for our brand, assisting both customers and retailer partners with their daily needs. This role requires a detail-oriented, outgoing, and empathetic individual with a solid understanding of hemp and cannabis products. This position is for someone who can work Tuesday-Saturday.

WHO YOU ARE:

You are dependable and thrive in a fast-paced, growing company. Your ability to adapt and remain accountable to your team will be crucial as we continue to expand.

You are detail-oriented and take pride in your work, knowing you are helping people and furthering CBD wellness.

You are motivated to contribute your talents to a team, making a meaningful impact.

You possess a growth mindset, as you value your role as a contributing member of our growing team and company.

You are an exceptional Communicator, with an empathetic approach. Skilled at actively listening to customers, understanding their concerns, and providing clear, thoughtful responses both verbally and written. Your ability to combine professionalism with genuine empathy ensures every customer feels valued and understood

WHAT YOU’LL DO:

E-Commerce Support:

• Customer Interaction: Respond to incoming calls, chats, and emails from customers to answer inquiries, troubleshoot issues, and facilitate order placements using our ticket system (Gorgias).
• Issue Resolution: Address customer complaints and concerns promptly and positively, focusing on effective resolutions.
• Product Knowledge: Provide accurate information about our products, including benefits of CBD, dosage guidelines, and company policies.
• Order Management: Assist customers with order inquiries, updates, and subscription management via Shopify and Skio.
• Team Collaboration: Effectively communicate customer feedback and concerns to the manufacturing, warehouse, wholesale, and marketing teams to improve service.
• Data Management: Maintain secure and confidential records of customer interactions, ensuring data accuracy.
• Industry Awareness: Stay informed about the latest trends in the CBD industry and share insights with customers.
• Team Meetings: Participate in weekly customer service meetings (Fridays at 11 am).

Wholesale Support:

• Wholesale Interaction: Respond to calls and messages from wholesale customers.
• Account Assistance: Guide wholesale customers through the account application process in Shopify.
• Order Processing: Assist wholesale customers with placing orders and managing payments in Shopify.
• Leadership Support: Direct wholesale inquiries to leadership when necessary.

SKILLS EXPERIENCE AND QUALITIES THAT WILL HELP YOU BE SUCCESSFUL:

• Experience: Minimum of 2 years customer service experience (references required).
  • Experience with Shopify, Gorgias and Shipstation preferred.
• Skills: Strong prioritization, time management and multitasking skills.
• Communication: Excellent verbal and written communication.
• Adaptability: Flexible to changing priorities in a fast-paced environment.
• Team Player: Positive energy and reliability for team cohesion.
• Preferred Knowledge: HS diploma or equivalent; college education preferred
  • Knowledge of CBD and related products
  • Proficiency in Google Suite Office

SPECIAL CONSIDERATIONS:

• When working from home, must have reliable wifi and bandwidth.

WHAT WE OFFER:

• Health, dental, and vision benefits
• Paid time off
• 401(k) plan
• Employee discount
• Paid training and competitive wages
• Opportunities for professional growth and personal development

Pay: $18-$20/ hr. Dependent on experience

Join Cornbread Hemp and be a key player to our mission of delivering the highest quality hemp products. Grow with us in a culture that thrives on integrity and humility. Your contributions make a difference at Cornbread. Apply now and become a part of our growing team!

Cornbread Hemp is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $18 - $20