What are the responsibilities and job description for the Bilingual Account Representative(English/Spanish) position at CornerStone Staffing?
Job Title: Bilingual Account Representative (English/Spanish)
Duration: Temp-to-Perm Opportunity
Pay: $15.00–$16.50/hr (based on experience)
Once Hired Perm, You’ll Receive:
• Monthly Bonus Opportunities: $300–$500 per month
• Overtime Available
• Career Growth Multiple Promotion Paths in a fast-growing company
Schedule (Must Be Flexible): Start date 2/17/2026
• 8-hour shift between 7:00 AM – 10:00 PM (start times: 7am, 8am, 9am or 1pm)
• Must be flexible to work up to 2 Saturdays per month
Location: Fort Worth, TX 76137 (Onsite)
Job Description:
As an Account Representative, you will support customers with past-due auto accounts by identifying the cause of delinquency and working toward resolution through negotiation, payment plans, and payment alternatives. This is a high-energy, high-volume call center environment with both inbound and outbound calls.
Key Responsibilities:
• Handle early-stage and delinquent account collections
• Contact customers to collect payments and resolve account issues
• Negotiate payment arrangements and create solutions to bring accounts current
• Manage heavy outbound calling with inbound support as needed
• Communicate professionally via phone, email, and chat
• Complete timely follow-ups to meet account goals and compliance standards
• Document all interactions accurately and thoroughly
• Perform skip tracing to locate and contact customers
Job Requirements:
• High School Diploma or GED
• 1 year of recent customer service experience (collections preferred)
• Strong backgrounds may include: collections/accounts receivable, call center, retail, food service, healthcare/medical customer service
• Comfortable working in a fast-paced, high-volume call center
• Strong communication skills (written verbal)
• Bilingual English/Spanish REQUIRED
• Ability to remain professional and solution-focused during difficult calls
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
#FW123