What are the responsibilities and job description for the Email Customer Service Representative position at CornerStone Staffing?
Email Customer Service Representative
Location: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.15/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Email Customer Service Representative helps customers by answering questions about their event tickets quickly and accurately. This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.
KEY RESPONSIBILITIES
• Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research customer inquiries and process updates or adjustments
• Maintain high standards of written communication and professionalism in every customer interaction
• Support additional channels such as chat or phone as needed
MINIMUM QUALIFICATIONS
• 2 years of experience in a call center, administrative, or office-based customer service role
• Strong written communication and reading comprehension skills
• High school diploma or equivalent required
• Proven ability to manage multiple inquiries and maintain attention to detail
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Microsoft Outlook / Office Suite
• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)
• Chat and telephony platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce platforms
• Familiarity with remote customer support environments
• Strong problem-solving and time-management skills
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy