Customer Experience Specialist (Sales Support)

Description

ABOUT US:

Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.

Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.

Corporate Interiors offers industry leading benefits to eligible employees, including:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(K) and Profit Sharing Plan
• And More! Check out our benefits offerings on our careers page.

SUMMARY:

The Customer Experience Specialist (“CES”) performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES has high level of client contact, acting as the liaison between the client and the company. The CES will positively manage communication between the sales team and other divisions of CI; they will assist in managing the overall experience of the client. The CES will be expected to work in the same passionate and fast paced environment of the sales force.

ESSENTIAL JOB FUNCTIONS:

• Solid understanding and ability to promote company and department procedures.
• Processes sales orders into the ERP; responsible for tracking from inception to completion once in Order form.
• Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in the ERP.
• Resolves vendor pricing and invoice discrepancies.
• Coordinates requests for delivery, service, and installation with operations personnel.
• Informs Account Representative and Team of all significant developments in order process.
• Reviews Status and Open Quote Reports with respective Team Sales Representative on a weekly basis; follows up immediately on all open punch and project issues that result from this weekly meeting.
• Ability to serve as primary customer contact to answer questions, update on order statuses, and problem solve.
• Understands the importance of lead times, as well as project / order coordination with the customer, Sales, Project Management, and Scheduling.
• Assists in all aspects of bids and proposals.
• Interfaces with all other departments to meet customer needs.
• Identifies and enlists resources necessary to effectively meet or exceed customers’ needs and expectations, including improvement of lead times and negotiations within company.
• Thorough understanding of pricing concepts and mathematical calculations.
• Familiarity with other team member’s functions; cross-trains as required.
• Maintains accurate and standardized order documentation.

Requirements

QUALIFICATIONS:

• Continued education and proficiency in software applications, like Microsoft Office Suite of products and Adobe products.
• Ability to prioritize workflow to handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
• Express self clearly and professionally in both written and verbal form.
• Excellent problem solving, organizational, administrative, and critical thinking skills.
• Expresses passion for both product and individuals projects with high level engagement in client facing tasks.
• Works as a team player to demonstrate enthusiasm, optimism, and persistence.

EDUCATION & EXPERIENCE:

• High School Diploma/GED.
• 2-5 years customer service and/or administrative experience.

TRAVEL REQUIREMENTS:

• There is no travel required for this position.

COVID-19 REQUIREMENTS:

Corporate Interiors is a federal contractor and may be subject to Executive Order (“EO”) 14042 in the future. Under this EO, all employees will be required to comply with the requirement to be fully vaccinated. Accordingly, Corporate Interiors requests vaccination status from all employees. All employees are required to follow CI’s COVID safety protocols.

EQUAL EMPLOYMENT OPPORTUNITY:

Corporate Interiors is an EEO/AA Employer/Vet/Disabled employer. Corporate Interiors believes that all people are entitled to equal employment opportunities. Corporate Interiors provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a protected veteran in accordance with applicable federal, state and local laws. Corporate Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Salary : $34,400 - $43,600