Account Manager

Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.

Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.

Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍

The Role

At Corsearch, our client relationships are our top priority. So, we’re looking for an experienced Account Manager who is proactive and passionate about Corsearch, our products and services, and most importantly, our clients.

We will provide a flexible work environment in which you will be able to work remotely. In addition, you will have the opportunity to travel to client meetings, industry events and join committees to advocate for brand owners and understand the emerging trends within the industry that could ultimately impact your clients.

Responsibilities and Duties

• Own the commercial relationship for your account book of approximately 80 key customers with a focus on maintaining and growing revenue
• Serve as key point of contact for an account book of key customers working towards a gross renewal target and revenue target
• Build and maintain strong relationships with your customers
• Achieve assigned renewal, upsell, and cross-sell targets by collaborating with internal partners to ensure high customer usage and satisfaction
• Manage risk assessment plan for your account book with next steps and actions in place for accounts identified at risk
• Manage renewal of contracts, commercial discussions, and the annual customer contract and renewal cycle
• Negotiate and execute contracts to maximize annual recurring revenue
• Negotiate annual price increases
• Identify, develop, negotiate and convert new upsell and cross-sell opportunities
• Meet with customers virtually and in person when appropriate to drive a consultative and partner-based sales approach
• Understand each customer’s fiscal year and budget cycles and their contract and procurement processes
• Keep Salesforce.com and other support tools updated with timely, relevant, and accurate information
• Forecast weekly, monthly, quarterly
• Collaborate with sales team and other commercial team members to identify and grow opportunities within your account book
• Keep up to date with all major product updates and be able to articulate their value to our clients
• Be able to articulate any new products and services and their value proposition
• Clearly communicate progress of initiatives and campaigns to internal and external stakeholders

Essential

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.