Front Desk Receptionist

Job Description

Job Description

Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes.

Our ultimate aim is to improve the quality of life for both our clients and team members.

Our partner clinic AboutSkin Dermatology and DermSurgery is looking for a Front Desk Receptionist to join their team of highly experienced, talented, Board-Certified Dermatologists devoted to advanced surgical procedures and medicine.

The Front Desk Receptionist performs a variety of tasks. They are the first point of contact between our office and patients.

They greet all patients in a professional, accurate, and courteous manner. This position is considered a crucial link between the patient and the care delivered by our clinical staff.

They must exhibit flexibility and a can-do attitude. They must be able to maintain professionalism and common courtesy. It is essential for them to exemplify our core values and exercise the utmost discretion, diplomacy, and tact with patient / staff interactions.

Responsibilities

• Provide excellent patient service.
• Professional and welcoming demeanor when speaking with all patients.
• Maintains the cash log and cash drawer of $50; turns in all deposits to management at the end of the day.
• Check-in patients upon their arrival to keep clinic on time.
• Uses specific checklist to put together the doctor’s face sheets / paperwork for the following day.
• Schedule all follow-up appointments with the appropriate physician.
• Familiarity and knowledge of all providers’ templates and scheduling specifics.
• Cancels and reschedules appointments as necessary; conducts follow-up on no-shows.
• Informs all essential staff of cancellations & no-shows plus completing all required documentation.
• Familiarity and knowledge of products; ability to discuss and recommend them to patients.
• Monitor the physicians’ daily schedules.
• Verifies insurance information is in the EHR correctly, active, and in-network.
• Obtains referrals and assists patient with continuity of care when needed.
• Verifies patient demographic information in EHR is correct and current.
• Collects copays, balance payments, and processes patient purchases.
• Capable of managing a cash drawer and making change when needed.
• Performs day-to-day administrative functions and general office duties including but not limited to : answering phones, scheduling appointments, copying, faxing, scanning and collecting payments.
• Inform patients of any existing balance and collect payment due at the time of the visit.
• Exercises problem-solving and conflict resolution skills when dealing with patients.
• Ensures the patient feels welcome to the practice.
• Empathetic with patients’ needs and concerns.
• Assists in general office duties and other duties as required.

Qualifications

• Experience : Must have experience in a setting utilizing excellent service standards and maintaining high customer / patient satisfaction.
• Education : High school diploma or GED
• Physical requirements : Able to sit, stand, and move around for long hours at a time. Able to lift up to 25 pounds.
• Language proficiency : excellent verbal and communication skills.
• Manages own workload effectively while being flexible to new demands.
• Excellent customer service with a patient focus.
• Must be able to pass background check.
• Reliable transportation

Compensation & Benefits

• Pay Range : $20 - $22 per hour
• 401K Matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time
• Cosmetic perks include discounts on treatments and procedures

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Salary : $20 - $22