What are the responsibilities and job description for the Client service representative position at Cottingham & Butler?
Client Service Representative Cottingham & Butler
What our Client Service Representatives do and why it’s important
Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative you will work directly with our clients to help keep their accounts up to date.
You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.
In practice, the core activities of your job will be to :
- Ensure that client accounts are up to date so they can continue to operate
- Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail
- Consolidating and communicating important information by putting together reports
Video Overview : to watch an interview with an actual Client Service Representative.
Strengths and skills necessary for success in the role
Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard.
If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details.
It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
k) with company match
- Profit-Sharing / Defined Contribution (1-year waiting period)
- PTO / Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave / Parental Leave
- Subsidized Parking
- Company-paid Term Life / Accidental Death Insurance
Last updated : 2024-03-08