Patient Care Coordinator - Full Time

Are you passionate about helping others and providing exceptional customer service? Join our dedicated team at the Counseling Center of West Michigan (CCWM), where we are home to over 350 therapists and operate across 13 locations. We are seeking enthusiastic and compassionate Patient Care Coordinators to be a welcoming member of our organization, ensuring a positive experience for every patient. If you thrive in a supportive and dynamic environment, we invite you to be a part of our mission to provide quality mental health services to our community.

Job Summary:

The Patient Care Coordinator will primarily assist in the scheduling of new patients for outpatient mental health services including counseling and psychiatry. They are responsible for facilitating incoming requests/inquiries via phone, text, email, and live chat.

Work Schedule:

Monday-Friday 9am - 5pm

Benefits:

• Health and vision insurance (employer pays 50% of plan)
• Dental benefits
• 401k with 3% match
• PTO
• Holiday pay
• Employer paid life insurance policy
• Employer stocked break room with snacks and light meals

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with patients and other individuals via telephone, email, text, and live chat to provide excellent support and detailed information on our services.
• Collects and enters patient information correctly into our EHR software.
• Compassionately fields questions and complaints; helps reschedule/cancel appointments as requested
• Ensures that appropriate actions are taken to resolve patient concerns.
• Sends out new patient paperwork and registration information in a timely manner and complies with all HIPAA Regulations.
• Other department duties; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The employee may perform other related duties as assigned by their supervisor.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Strong and clear writing/typing skills, including proper spelling and grammar
• Service-oriented and able to resolve patient grievances with empathy and understanding.
• Proficient computer skills with the ability to learn and navigate new software.
• Ability to work well with co-workers and in a team setting
• Ability to accept and apply feedback
• Ability to work independently
• Regular and predictable attendance
• In person work required for regular face to face collaboration with co-workers and supervisor.

Education and Experience:

• High school diploma or equivalent.
• 2 years Customer service experience required (medical setting preferred).

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times

Core Values:

All individuals must reflect the company's core values

• Integrity – Acting with honesty and maintaining strong ethical principles in all business dealings.
• Innovation – Encouraging creativity, new ideas, and continuous improvement.
• Excellence – Striving for high standards in performance and quality in all areas of work.
• Collaboration – Promoting teamwork, open communication, and a shared vision for success.
• Accountability – Taking responsibility for actions, decisions, and delivering on commitments.
• Respect – Valuing diverse perspectives, treating everyone with dignity, and promoting an inclusive environment.
• Patient Focus – Prioritizing patient needs and exceeding their expectations
• Empowerment – take initiative and develop skills
• Adaptability – Embracing change and being flexible in response to evolving business conditions.

*We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Do you have any time off that would be required during the probationary period?
• Please confirm you are able to work Monday - Friday from 9AM - 5PM

Experience:

• Administrative: 3 years (Required)

Ability to Commute:

• Grand Rapids, MI 49546 (Required)

Work Location: In person

Salary : $18