What are the responsibilities and job description for the Service Technician for Laminate and Solid Surface Countertops position at CounterTek Inc?
Benefits:
CounterTek Inc. is a small, locally owned, business located in Ephrata, PA. We manufacture and deliver custom-made vanities and countertops to our customers in the kitchen and bath industry. Our products include laminate and postform countertops, solid surface countertops, and cultured marble vanity tops. We currently have an opening for a Service Technician. This is a full-time permanent role.
Pay Rate is based on qualifications and experience.
Hours: Monday-Friday 6am-2:30 with some variation and some overtime.
No evenings or weekends.
Pay is based on experience, but extensive training will be provided. All candidates will be required to undergo a background check and drug screen. A clean driving record and DOT medical exam are also required.
Benefits: CounterTek pays 100% of every employee’s healthcare and long-term disability premiums. Additional benefits include vision, dental, life, short-term disability, and more. After 1 year of service, CounterTek will match up to 4% of employee’s contribution to our 401K, should they decide to participate. Paid holidays.
JOB DESCRIPTION: Countertop Service Technician - Solid Surface and Laminate
Job Summary: Responsible for template, installation, and repair of countertops on site while maintaining a professional demeanor. Customer satisfaction is our goal and providing excellent customer service is important in this position.
Essential Duties and Responsibilities include the following. Other duties may be assigned. Safely load and unload service vehicle with required materials and tools. Arrive at scheduled appointments within an agreed upon window of time. Communicate with customer and scheduling if appointment time will not be met. Perform template and installation services for custom countertops. Cleanly remove existing countertops if required for effective repair of issue reported. Troubleshoot any technical problems related to repair as they arise. Record complete and accurate notes related to project. Contact office to resolve any concerns that cannot be addressed at jobsite. Complete template or field measurement should a replacement top be required. Possess extensive material and product knowledge. Be able to provide contractor, builder, or homeowner on site with information regarding options and repair requirements. Possess excellent customer service skills to communicate clearly and respectfully with customers in their homes. Complete repair inspection and jobsite clean-up prior to leaving the site. Review care and maintenance instructions as required with end user. Care for and maintain company equipment used in installation process.
At CounterTek, each employee is recognized and valued. We understand the importance of work/life balance. We do not work evenings or weekends, and everyone is treated fairly and respectfully. While teamwork is strongly encouraged, we take time to acknowledge and celebrate everyone’s individual talents and accomplishments. CounterTek, Inc. is an Equal Opportunity Employer.
Required Experience: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner. Technical Skills - Strives to continuously build knowledge and skills. Attention to detail and accuracy. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures. Attendance/Punctuality - Is consistently at work and on time. Motivation - Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Safety and Security - Observes safety and security procedures.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or equivalent. One year of verifiable carpentry experience.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Read a tape measure to the 1/16th.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 75 pounds (tops, boxes, etc.). Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this Job, the employee is regularly required to stand; talk or hear. The employee is frequently required to walk.
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
CounterTek Inc. is a small, locally owned, business located in Ephrata, PA. We manufacture and deliver custom-made vanities and countertops to our customers in the kitchen and bath industry. Our products include laminate and postform countertops, solid surface countertops, and cultured marble vanity tops. We currently have an opening for a Service Technician. This is a full-time permanent role.
Pay Rate is based on qualifications and experience.
Hours: Monday-Friday 6am-2:30 with some variation and some overtime.
No evenings or weekends.
Pay is based on experience, but extensive training will be provided. All candidates will be required to undergo a background check and drug screen. A clean driving record and DOT medical exam are also required.
Benefits: CounterTek pays 100% of every employee’s healthcare and long-term disability premiums. Additional benefits include vision, dental, life, short-term disability, and more. After 1 year of service, CounterTek will match up to 4% of employee’s contribution to our 401K, should they decide to participate. Paid holidays.
JOB DESCRIPTION: Countertop Service Technician - Solid Surface and Laminate
Job Summary: Responsible for template, installation, and repair of countertops on site while maintaining a professional demeanor. Customer satisfaction is our goal and providing excellent customer service is important in this position.
Essential Duties and Responsibilities include the following. Other duties may be assigned. Safely load and unload service vehicle with required materials and tools. Arrive at scheduled appointments within an agreed upon window of time. Communicate with customer and scheduling if appointment time will not be met. Perform template and installation services for custom countertops. Cleanly remove existing countertops if required for effective repair of issue reported. Troubleshoot any technical problems related to repair as they arise. Record complete and accurate notes related to project. Contact office to resolve any concerns that cannot be addressed at jobsite. Complete template or field measurement should a replacement top be required. Possess extensive material and product knowledge. Be able to provide contractor, builder, or homeowner on site with information regarding options and repair requirements. Possess excellent customer service skills to communicate clearly and respectfully with customers in their homes. Complete repair inspection and jobsite clean-up prior to leaving the site. Review care and maintenance instructions as required with end user. Care for and maintain company equipment used in installation process.
At CounterTek, each employee is recognized and valued. We understand the importance of work/life balance. We do not work evenings or weekends, and everyone is treated fairly and respectfully. While teamwork is strongly encouraged, we take time to acknowledge and celebrate everyone’s individual talents and accomplishments. CounterTek, Inc. is an Equal Opportunity Employer.
Required Experience: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner. Technical Skills - Strives to continuously build knowledge and skills. Attention to detail and accuracy. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures. Attendance/Punctuality - Is consistently at work and on time. Motivation - Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Safety and Security - Observes safety and security procedures.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or equivalent. One year of verifiable carpentry experience.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Read a tape measure to the 1/16th.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 75 pounds (tops, boxes, etc.). Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this Job, the employee is regularly required to stand; talk or hear. The employee is frequently required to walk.