What are the responsibilities and job description for the Customer Service Specialist position at Country Farms?
Job Overview:
We are seeking a dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the first point of contact for customers, providing exceptional service and resolving inquiries in a timely and professional manner.
Responsibilities:
· Manage sold installation jobs in the CRM system, ensure documentation is distributed to necessary departments, create job files for crews, and collect relevant details from customers, such as vacation dates and product selections.
· Maintain daily work requisition forms linked to customer jobs in the CRM system, record any additional work, and ensure that crews complete their paperwork daily.
· Complete daily billing for finished installation jobs, including reviewing crew paperwork and ensuring any additional work is accurately billed
· Handle customer calls about schedule and problems/concerns
Skills:
- Strong customer service orientation
- Detail oriented
- Excellent communication skills both verbal and written
- Proficiency in data entry and CRM software
- Ability to maintain professionalism and phone etiquette at all times
Join our team and enjoy competitive benefits, including health insurance, paid time off, and opportunities for career growth. If you have a passion for customer service and possess the skills mentioned above, we would love to hear from you. Apply now to become a valued member of our customer service team!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $22