Front Desk Agent

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities include the following:

1. Maintain a clean, pleasant and professional image to the guest and wear the proper uniform at all times.

2. Greets all guests with a friendly welcome and a smile.

3. Takes ownership of the guest needs and does whatever it takes to please them responding promptly to guest questions, complaints, and requests.

4. Understands all amenities of the hotel.

5. Review daily event schedules to assist fellow team members and guests as needed.

6. Perform all duties as required and other tasks as assigned while following good housekeeping habits and safe work practices.

7. Provides assistance to other team members to contribute to the smooth operation of the hotel.

Knowledge, Skills, and Other Abilities:

· Time management skills, Organizational skills, Attention to detail

· Ability to listen to guests needs and answer questions, Ability to work in a team environment, Ability to work flexible hours including days/nights/weekends/holidays, Ability to stand for long periods of time

· Professionalism, Positive Attitude, Good personal Hygiene

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, walk, use hands, and talk or hear. The employee may be required to climb or balance, reach with hands and arms, stoop, kneel, crouch or crawl, sit, and taste or smell. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals, perform work near moving mechanical parts, bloodborne pathogens, extreme cold (non-weather), and extreme heat (non-weather). The noise level in the work environment is usually moderate.

• Follows safety standards, proper equipment operations, culinary knife handling practices, and property standard operating procedures at all times.
• Responsible for checking with supervisor upon end of shift to ensure all proper standard operating procedures are followed.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location