Front Desk Agent

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a vibrant hotel or resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival and check them in efficiently while ensuring all necessary information is collected.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations through phone systems and online platforms, ensuring accuracy in bookings.
• Provide information about hotel amenities, local attractions, and services available to enhance the guest experience.
• Assist with the night audit process as needed, ensuring all financial transactions are accurately recorded.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Uphold hotel policies and procedures while maintaining a high standard of guest service.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• Strong communication skills; multilingual or bilingual abilities are a plus.
• Familiarity with hotel management software and phone systems is advantageous.
• Ability to work flexible hours, including nights and weekends as required.
• A friendly demeanor with a commitment to providing outstanding guest services.
• Knowledge of hospitality management principles is beneficial but not required.
• Strong problem-solving skills and the ability to remain calm under pressure.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Waterloo, IA 50701 (Required)

Ability to Relocate:

• Waterloo, IA 50701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12