Quality Assurance Supervisor (Adult Probation Department)

POSITION SUMMARY:

This administrative position supports the mission of the Berks County Probation and Parole Department by implementing, coordinating, and overseeing quality control measures across a broad spectrum of activities within the Juvenile Probation and Adult Probation and Parole Offices. Activities include but are not limited to the oversight/training/fidelity assurance of risk/need assessments, screening instruments, case plans, community supervision models, cognitive-behavioral programming, and motivational interviewing. The position holders are also responsible for the collection, analysis, and reporting of data related to these activities.

The position holders, one stationed in each office, take direction from the Chief Probation and Parole Officer and the Deputy Chiefs assigned to each office. To ensure the effectiveness of Evidenced Based Practices, the Quality Assurance Supervisor will provide direct supervision of all staff through the use of performance auditing, evaluation and the review of approved documents. This position does have the ability to place probation officers who fail to meet established standards on improvement plans and recommend disciplinary action for those that fail to meet standards following remediation. They shall also have input into the annual performance evaluations of officers relative to their use and proficiency of the above-mentioned activities.

The position holders are expected to become subject matter experts on the activities described above. They will be certified as trainers and/or coaches in these areas. They are expected to be able to provide training, booster, and coaching sessions related to these activities. The Quality Assurance supervisor will foster an atmosphere of teamwork and collaboration among supervisors and staff to achieve common departmental goals.

Finally, the position holders will work with the Chief and Deputies in the reporting of data and outcomes for grant-in-aid processing, required reporting to the Juvenile Court Judges’ Commission and/or the County Adult Probation and Parole Advisory Committee, and active grants being managed by the Department. They will also have a role in the collection and reporting of data for monthly administrative reports and annual reports.

POSITION RESPONSIBILITIES:

Essential Functions

• Coordinates and tracks all departmental activities that require inter-rater reliability and fidelity, including but not limited to risk-need assessments, case plans, motivational interviewing, and cognitive behavioral group and individual interventions.
• Achieves and maintains subject matter expert status on the above-named activities.
• Schedules, delivers, and tracks booster and coaching sessions for the above-named activities.
• Ensures that activities that require annual re-certification are successfully completed by probation officers.
• Provides training and remediation for probation officers who fall short of certification standards.
• Collects, analyzes, and reports data related to departmental activities including but not limited to recidivism and the efficacy of treatment services.
• Provides cost benefit analysis of treatment options based on quality of service, dosage, duration, program completion, and recidivism.
• Collects, analyzes, and reports on intermediate outcome measures on a monthly and yearly basis for all cases closed by the department.
• Collects, analyzes, and reports on data related to probation violations, risk levels, and outcomes and makes recommendations if appropriate for the use of alternatives to secure custody.
• Audits assessments and case plans in conjunction with assigned supervisors as part of caseload reviews.
• Provides feedback to assigned supervisors for annual probation officer performance evaluations.
• Collects and reports on satisfaction surveys completed by those that finish supervision.
• Assists in the implementation of a variety of Evidence-Based initiatives, policies, and procedures.
• In conjunction with the department’s training coordinator, ensures that probation officers are attending relevant trainings.
• Ensures that fingerprints and DNA are collected in a timely fashion.
• Provides direct supervision of the department’s probation officer aide.
• Review and approve probation officer reports for accuracy, timeliness, professionalism, appropriate use of grammar and correct format.
• Attend all Management meetings.
• Expected to work outside standard Court hours to handle emergency situations.

Non-Essential Functions

• Attendance at local and regional meetings within and outside the county as directed.
• Assists in budget preparation as directed.
• Public speaking engagements relative to probation & parole, Evidenced-Based Practices, and Balanced and Restorative Justice.
• Participation in regional/statewide committees focused on advancing Evidenced-Based Practices within probation and parole.

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s Degree with a minimum 18 credit hours in the behavioral and social sciences. A Master’s degree is preferred.
• A minimum of 5 years’ experience in probation and parole or related employment.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough understanding and commitment to the core correctional practices and risk-need-responsivity principles.
• Thorough understanding and commitment to the principles of Balanced and Restorative Justice.
• Thorough understanding of the principles and practices of probation supervision.
• The ability to collect, compile and analyze information and data.
• The ability to compose, interpret and convey departmental policy.
• The ability to make formal written and oral presentations.
• The ability to establish and maintain effective working relationships with officials of local, state, and federal agencies, community groups and organizations, and the public.
• Proficiency with the department’s case management system and CPCMS.
• Basic skill in the operation of computer software applications especially Microsoft Excel and the techniques used to extract data from various data sources
• The possession of a cultural sensitivity to the clientele and community.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

Position requires sitting and typing for extended periods of time. Articulating keyboards with attached mouse pads are used to alleviate some of the stress on the hand and back muscles. Screen glare guards or modernized low glare CRTs are used to reduce eye strain.

WORKING ENVIRONMENT:

• Normal office environment.
• Occasional travel to meetings and training conferences throughout the Commonwealth and potentially out-of-state.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

Job Type: Full-time

Pay: $55,003.00 - $91,672.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• relevant: 5 years (Preferred)

Work Location: One location

Salary : $55,003 - $91,672