CHILD SUPPORT SPECIALIST I

Position Description

APPLICATIONS MUST BE SUBMITTED ONLINE ONLY

The County of Fresno Department of Child Support Services is offering exciting opportunities for individuals interested in beginning a rewarding career as a Child Support Specialist I.

Child Support Specialists are responsible for interviewing participants involved in active support cases; establishing paternity and child support obligations; reviewing cases and payment records for compliance with court orders; and initiating remedial steps to assure compliance.

REMOTE WORK

This position allows for limited remote work opportunities. Some exceptions to remote work apply and may include necessary in-office work.

As a condition of employment, a candidate's child support case, education, employment histories, along with any criminal records will be reviewed. A live scan fingerprint check will also be required.

Please note: The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.

Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.

Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.

Samples of Duties

Please click here to review the Samples of Duties

Knowledge, Skills And Abilities

Please click here to review the Knowledge, Skills and Abilities

Minimum Qualifications

Applicants must qualify under one (1) of the options listed below:

Option 1

Education: Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system.

Option 2

Education: Completion of thirty (30) semester units of coursework that is acceptable within the United States' accredited college or university system.

Experience: Six (6) months of full-time, paid customer service experience obtaining and providing information to the public or conducting business transactions.

Option 3

Experience: One (1) year of full-time, paid customer service experience obtaining and providing information to the public or conducting business transactions.

The following information is in addition to the options listed above:

License: Possession of a valid Class “C” driver's license, or equivalent, may be required.

Note: Incumbents must obtain and maintain Federal Bureau of Investigation (FBI) and Department of Justice (DOJ) clearance as a condition of employment.

TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE :

• Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline.
• A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline).
• Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application.
• In the Education section of your application, please provide complete information for each school attended. Please provide the school's name, school's location, the type and number of units earned (semester or quarter), and if applicable the type of degree earned and which major or program was completed. Failure to completely list education within the job application may result in the disqualification of your application.
• College/university transcripts may be requested to verify completion of qualifying education.
• If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Adrien Miller; or email it to HREmploymentServices@fresnocountyca.gov .
• Resumes and attachments are not accepted in lieu of a completed application.
  
  

Selection Process

Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for the process listed below:

• Written Examination - If required, the written examination will be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination.
  
  

Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months), and certified in final rank order as vacancies occur.

Required Application Materials

• Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline)
• Supplemental Questionnaire
  
  

Please note : All applications must be received online only by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, in person, email or fax will not be accepted. Resumes and attachments are not accepted in lieu of a completed application.

How To Apply

Applications for this recruitment must be submitted online only.An online application may be found at: https://www.fresnocountyjobs.com .

Open the Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline.

Once the filing deadline has passed, you may check the status of your application at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca .

Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes. Notices from Human Resources will be sent via email only.

For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards.

The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor.

REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination, or selection process may contact Human Resources at (559) 600-1830 at least five (5) days prior to the scheduled date or deadline.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Analyst: Adrien Miller