What are the responsibilities and job description for the Customer Service Representative position at County of Henrico Department of Public Utilities?
Henrico County , a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Considerable tact and patience to deal with the public; considerable ability to research pertinent information, to analyze the information obtained, and to arrive independently at a logical conclusion; considerable knowledge of current office procedures, forms and equipment; ability to present information clearly and concisely and to write effective business letters; ability to make mathematical computations rapidly and accurately; ability to communicate clearly, effectively, and pleasantly with customers by phone or in person; ability to work with a minimum of direct supervision; knowledge of or familiarity with automated systems and the ability to enter and retrieve data on an automated accounts system.
Graduation from high school and three (3) years of clerical experience involving public contact and customer service, preferably including one (1) year of clerical figurework experience; OR , any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
Closing Date: This position closes on Monday, August 21, 2023.
You apply for positions with Henrico County general government through our online applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.us/services/jobs or click on the Jobs link in the upper right-hand corner of our main County page at https://henrico.us.
Salary : $34,418 - $0