What are the responsibilities and job description for the Animal Services Representative position at County of Riverside?
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies throughout the various locations in Riverside County.
The County of Riverside seeks to fill an Animal Services Representative (ASR) position to support the Department of Animal Services shelter operations, rescue and enrichment programs, current vacancies are in San Jacinto and Jurupa.
The ASR will work directly with rescue partners, facilitating the movement of animals within the shelter and/or coordinating transports to partners. The selected candidates will be responsible for maintaining open communication with rescue partners. The ASR will also lead the training and integration of the year-round volunteer program. This position involves heavy in-person and over the phone customer interaction.
The ASR will perform a wide range of behavior and enrichment duties including evaluating the mental and physical needs of new rescue animals, observing animal behaviors, alerting veterinary team members to medical needs, organizing and monitoring playgroups, conducting adoption evaluations and/or consultations and processing euthanasia assessments. Responsibilities will also include maintaining detailed notes, logs and inventories of animals utilizing Chameleon Software.
Highly competitive candidates will have experience providing customer service within a high-volume, high-pressure environment, and experience with conflict resolution (specifically with managing complaints and resolving disputes).
The work schedule is Monday - Saturday. Additionally, the Animal Services Representative may work weekends and holidays.
The Animal Services Representative is a journey level classification and reports to an appropriate supervisor or manager level class.
Meet the Team!
The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.
Education
Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
Experience
Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints.
Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.
Other Requirements
Possession of a valid California Driver’s License.
Physical Environment
Exposure to animal smells, dander, fluid, and wounds; may have to move heavy animals; may have to assist in the euthanasia process.
Knowledge Of
The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.
Ability To
Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.
This recruitment is open to all applicants.GENERAL INFORMATION
If you have any questions regarding this posting, please contact Shara Fowler at shfowler@rivco.org.
Salary : $42,640 - $54,979