What are the responsibilities and job description for the Front Desk Agent position at Courtyard Long Beach Airport?
At Courtyard by Marriott Long Beach Airport, we believe that our success depends upon the quality of the relationships between our associates and our guests. Regardless of position, each member of our team becomes our ambassador. By attracting the best and brightest from all facets of the hospitality industry, Courtyard by Marriott Long Beach Airport has become a top destination for lodging professionals.
What you will be doing
•Checking guests in and out of the hotel in an efficient, courteous and professional manner
•Ensuring that special requests are noted and fulfilled
•Communicating with all departments regarding in-house VIPs and any special requests/needs
•Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate
•Interacting with hotel associates in a professional manner, assisting other departments with necessary information
•Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
•Managing and resolving all guest complaints and compliments in a professional and courteous manner
•Listening and responding to guest inquiries using a positive, clear speaking voice
•Maintaining an up to date working knowledge of all property amenities as well as any special events
•Check figures, postings, and document for accuracy.
•Record, store, access, and/or analyze computerized financial information.
•Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
•Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
•Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue posting.
The ideal candidate for this position:
The ideal Front Desk candidate will have at least one year of Front Desk Agent/Night Audit experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
Job Requirements:
•High school degree or equivalent
•Strong computer skills
•Pleasant telephone demeanor
•Driving hotel shuttle
•Ability to handle stressful situations in a calm, professional manner.
•Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
•Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
License/Certification:
- California Drivers License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person