What are the responsibilities and job description for the Room Service Attendant position at Courtyard by Marriott - Oxford?
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Who we are :
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!
You'll love working for us because :
The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty
What you can expect from us :
Access to your money before payday!
Medical / Dental / Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!
How you will make an impact / Key responsibilities :
POSITION OVERVIEW : The Position involves high Guest Contact and presents the first point of contact to in-room dining for all guests. Takes guest orders via phone, Inputs food and beverage orders through the (POS) Point of Sale System, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell food and beverage by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
What you need to succeed / Core competencies :
QUALIFICATIONS, EDUCATION & EXPERIENCE :
- High School Graduate or General Education Degree (GED) : or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (POS) Point of Sale System is preferred.
- Minimum of 1-2 years of experience in food and beverage is preferred.
- Previous cash handling experience is preferred.
- Previous training in liquor, wine and food service preferred.
- Certification in an alcohol awareness program.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Minimum 21 years of age to serve alcoholic beverages.
- Exert physical effort in lifting / transporting at least 25 pounds.
- Push / pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Temperature conditions and noise levels, in indoor and outdoor settings
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Responsibilities :
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Work environment : Work environment - restaurant, and all areas of the hotel. Job involves working under variable.
Salary : $14