Restaurant Server - Hotel Carmichael

Located in the heart of Carmel City Center near the Arts & Design District, Hotel Carmichael offers a unique way to experience Central Indiana: spirited, celebrated, and steeped in tradition of authentic hospitality. Discover the music, movement, and magic of Carmel’s newest boutique luxury destination, the Hotel Carmichael.

Hotel Carmichael is looking for a dynamic server, with weekend availability to create memorable experiences for our guests in our signature French restaurant, Vivante. An opportunity to work at a unique location while gaining the benefit of Marriott and in-house discounts.

If you were referred by an associate, please list the associate's name who referred you when applying.

POSITION SUMMARY:
If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.

RESPONSIBILITIES:

• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner.
• Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.
• Communicates all allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensure guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.
• Makes certain the serving station is well-stocked at all times.
• Presents the check and responsible for all transactions including receiving payment and accurately counting back change.
• Keeps the table areas and bar clean, orderly and properly stocked. Clears and resets tables.
• Gives every table a sincere thank you and farewell.
• Responds graciously to guest service issues and reports the situation to Restaurant Management.
• Maintains a sincere, positive, pleasant and enthusiastic attitude provides our customers with the highest quality care and service.
• Execute wine service when necessary.
• Assisting with the training of new team members.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:
Must be able to obtain an Indiana Employee Liquor Permit.

• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to execute professional wine service.
• Knowledgeable of computer operations and ordering procedures.
• Ability to maintain excellent attendance and punctuality.

Location: 1 Carmichael Square

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Upscale casual restaurant

Schedule:

• Weekend availability

Supplemental Pay:

• Signing bonus
• Tips

Work Location: One location