Property Manager

Job Summary:

The Property Manager is responsible for planning, organizing, and controlling administration, operations, and fiscal management of the property. The Property Manager is the “face” of the Cousins Properties brand displaying unsurpassed customer service, professionalism and integrity.  An effective Property Manager is project-oriented, has friendly tenant relationships, and is exceptionally organized with the ability to manage multiple tasks.  In addition, the Property Manager will manage operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; tenant relations; energy conservation and environmental protection programs; and all contractual services and properties performance per the Cuzway Policy Guidelines. Specific duties and measurement methodologies may vary by property.

Description of Responsibilities:

Tenant Relations and Property Management

• • Provide Class A customer service while continuously developing and managing on-going projects to improve customer relations, the retail experience and property image.
  • Effectively manage vendor contracts, including specifications, to ensure quality service is provided to the property and tenants, including but not limited to contracts such as security, janitorial and landscaping services; ensure vendors are fully qualified and in compliance with ownership requirements; formally and periodically obtain competitive bids to challenge costs and quality of operating services provided.
  • Coordinate customer move-ins and move-out; work with construction coordinator on customer space when appropriate and singlehandedly manage smaller scale customer space modifications.
  • Responsibly manage office administration to include employee performance management and professional development.
  • Conduct coordinated effort with parking operations to ensure customer satisfaction is achieved.
  • Provide assistance to Senior Management, Leasing, Marketing and Development as needed
  • Ensure property is in compliance with governmental guidelines and regulations, file required reports; maintain appropriate documentation and effectively communicate critical information regarding building operation updates to tenants.
  • Collectively with the Chief Engineer, implement and direct all efforts for fire and life safety systems, preventative maintenance systems, environmental management systems and energy management system, as appropriate; Conduct safety meetings for tenants and property management team members; perform routine site inspections for maintenance needs, safety hazards, tenant abuse of common areas, landscape needs, curb appeal, signage, etc.
  • Proactively stay abreast of new safety or environmental rules and regulations regarding HVAC, indoor air quality, etc.
  • Proactively attend seminars, industry meeting and related organizations to stay aware of current issues affecting local markets and the real estate industry.

Lease Administration

• Efficiently and effectively manage commercial and retail lease agreements to ensure tenant obligations to ownership are satisfied and ownership obligations to tenants are met, as well as checking for general compliance, escalations, monthly charges, renewals, expirations, fees, notification updates, etc., and new amendment content.

Property Accounting

• • Oversee monthly financial reporting to management to ensure reporting accuracy.
  • Proactively review operating financial reports, property status reports, capital and tenant improvements report as required to identify any variances and make recommendations for improving the net operating income and cash flow for the project (s).
  • Work with the Senior Accountant to produce and provide Owners with monthly, quarterly and annual reporting package.
  • Handle preparation of operating budgets for the assigned project(s); preparation of annual customer Rent Letter and Year-End Reconciliation (DOE, CAM bill backs and adjustments).
  • Oversee utility usage, tenant and retailer sub-metering reports and tenant bill backs.

Required Knowledge, Skills and Abilities:

• A minimum of seven (7) years overseeing property management of a Class A multi-tenant office building; tenant build out/construction administration and management experience preferred.
• Bachelor's degree is required.
• Intermediate to advanced user in Microsoft Office suite (including Word, Excel, PowerPoint and Outlook) is required.
• Must be responsive with an acute sense of urgency to meet the needs of others and able to respond to the property for problematic and/or emergency conditions.
• Must be detail-oriented and well organized and have the ability to manage time and multiple projects efficiently and achieve the required results; must be able to define problems, collect data, establish facts, and draw valid conclusion.
• Must possess strong interpersonal, verbal and written skills and an ability to work and communicate effectively with all levels of operations.
• Must demonstrate ability to analyze monthly and quarterly financial reporting, cost-benefit analysis, budget forecasting, and prepare monthly packages and annual operating budgets in excess of $7 million.
• Professional designation from either BOMA or IREM is preferred.
• Valid driver's license is required.
• Customer Service – Demonstrate excellence in customer service while performing all job functions.
• Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible.
• Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information.
• Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.

Cousins Properties is an equal opportunity employer.