Client Care Coordinator

Job description

Are you high-energy, fast paced, team oriented, friendly and looking to work for a company that understands the number #1 asset of any business is it’s “Team”? Our company has a passion to do what’s right for our team and our customer in a positive upbeat atmosphere and culture. We are a fast-growing company looking to hire the right individuals that want to work hard in a team atmosphere and grow within a company culture they are excited to be part of.

The Client Care Coordinatorwill be responsible for creating a positive client experience by providing a superior level of customer service to Couture clients, prospective clients & guests.

Essential Duties & Responsibilities

· Greet clients, prospective clients & guests, providing exceptional customer service

· Handle all front desk related activities including but not limited to:

· Answer phones in a friendly manner & assist caller with a variety of questions

· Check clients in & out of the system

· Schedule & confirm appointments

· New member sign-up, member transfers & member cancellations

· Take prospective clients on tours

· Work at Couture med spa events, as needed * Consult with clients regarding their goals & educate them on available treatment options (A couture provider will provide final treatment recommendation &plans)

· Facilitate needed updates to member’s accounts

· Assist providers with treatments

· Take before & after photos of clients

· Take medical histories & review for completion

· Chart client treatments & settings

· Treat clients with devices as allowed per state law that don’t require specialized licenses * Respond to member questions and concerns in a timely & professional manner & elevate to management as needed

· Provide administrative & clinical support to ensure efficient operations

· Prep for treatment

· Cleaning and disinfect rooms before, after, & between clients,

· Assist in maintaining the neatness & cleanliness of the spa

· Disposing of contaminated supplies

Qualifications/Requirements

· Customer service experience

· Enjoy working in a team environment

· Basic computer proficiency

· A passion for the aesthetics industry

· Upbeat & positive attitude!

· Punctuality & reliability is a must

· Exceptional customer service skills; able to interact in a positive & professional way with clients & co-workers, exceeding the member’s expectations

· Strong listener with the ability to empathize & problem solve

· Demonstrate diplomacy in all interactions while using appropriate behavior & language

· High School diploma/GED equivalent required

· Must be 18 years of age or older

Physical Demands

· Requires long period of standing & walking during shift

· Continual talking in person or on the phone during shift

· Must be able to occasionally lift to 25 lbs.

· Will occasionally encounter toxic chemicals used in medical treatment

The starting pay for this full-time position is $18 an hour with the option to participate in the company health insurance plan, including medical, dental and vision.

Job Types: Full-time, Part-time

Pay: $20.63 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Nashua, NH 03063 (Required)

Ability to Relocate:

• Nashua, NH 03063: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21