What are the responsibilities and job description for the COURTESY PATROL position at Cove Communities?
Point Sebago Resort - Casco Maine
Primary Duties & Responsibilities
- To be always an Ambassador for Cove Communities and Point Sebago by choosing your attitude each day and committing to a culture of service, hospitality, and accountability
- To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values
- Assist the Courtesy Patrol Manager and Courtesy Patrol Leads with necessary support to keep Point Sebago a safe property for all guests and employees.
- Maintain a thorough knowledge of the property, units, activities, entertainment, and amenities
- Know the department managers and department functions and how they relate to each other
- Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professional
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- Specifically, when interacting with guest both on and off the property
- A working knowledge of registered and non-registered guests
- A continued knowledge of all Point Sebago Staff and Guest Policies and how to enforce them.
- Always maintain a friendly and calm presence on property
- Always supports and follows all Cove Communities and Point Sebago policy
- Patrol all of Point Sebago’s Property either by Motor Patrol, Golf Cart Patrol, or Bike Patrol
- Keep an accurate Patrol Log of daily tasks as they are completed while on patrol
- Must be able to cover the Gate House if requested by Manager or Lead
- Assist in making sure that “Curfew and Quiet Hours” are being followed and perform nightly checks of locked doors
- Willingness to learn our Resort Management Software (RMS)
- Must be willing to work Weekends and Holidays
- All other duties as assigned
Qualifications
- Must be at least 21 years old
- Minimum high school diploma or GED
- A passion for teamwork
- Excellent organizational skills with a high level of accuracy
- Excellent communication skills
- Analytical & creative approach to problem solving
- Must have a clean driving record
Compensation & Benefits
- $15.50 - $17.50 DOE
- Employee Discounts
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for team members who:
- Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
- Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is a well capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. The founders of the company have a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.
Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.
