What are the responsibilities and job description for the DEPARTMENT ASST FORTRESS position at Covenant Health?
Overview
Department Assistant
PRN, Various Hours per pay period, Day Shift
Fort Sanders West Overview:
Fort Sanders Health & Fitness Center is not just Knoxville’s best gym, it is a 5-star health club. The facility offers a wide variety of group fitness classes, indoor and outdoor tennis, heated indoor and outdoor pool, pickleball, racquetball, Squash, childcare, basketball court, in addition to a full selection of strength and cardio equipment.
Fort Sanders Health & Fitness Center is the only Tennessee Quality award-winning fitness facility in the state. With five-star amenities, extensive classes, programs for all ages of the family, and The Day Spa, we truly are Knoxville’s best Health and Fitness Center.
In addition to the amenities found throughout the gym our programs include aquatics, racquet sports, youth classes, individual training opportunities, Weight Management program, Small Group Training, virtual fitness, and group fitness. Our group fitness classes range from kickboxing and cardio classes to indoor cycling and mind/body wellness. Strength training options include resistance equipment, free weights, and body sculpting classes.
We also have community based group fitness classes through Covenant’s BodyWORKS Program – go to our BodyWORKS page to see more information about our community classes, and the partnered facilities hosting community group fitness classes in the Knoxville and surrounding areas.
Position Summary: Provides customer service to members and necessary support to the Business Office Manager and other staff, in addition to the execution and maintenance of daily office functions.
Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386
Responsibilities
- Maintain organization and security of all files and account information.
- Review all new sales to verify contracts are set correctly and relationships are added to assure correct usage of account.
- Enter or make changes to membership account such as upgrades, downgrades, temporary suspensions, etc.
- Changing and updating member profile information.
- Provide necessary information or assistance to the front desk in problem solving situations.
- Monthly cancellation process.
- Making new member cards as well as remaking current member cards. Upkeep of card machine.
- Keeping all excel sheets up to date as needed i.e., GRIT, NEW-U, Hydro-massage, etc.
- Filing and continuing current projects.
- Assist with collections process (updating monthly list, sending letters, making calls, etc.)
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly related field from an accredited college or university.
Minimum Experience:
None.
Licensure Requirement:
None