What are the responsibilities and job description for the CLERICAL ASSOCIATE - CARDIOVASCULAR SERVICES position at Covenant Healthcare?
Covenant HealthCare
US:MI:SAGINAW
DAY SHIFT - 80 HOURS PER PAY
FULL TIME BENEFITED
Summary:
This individual is responsible for receptionist duties,responding to telephone inquiries, using Syngo and Muse for data query. A primary aspect of this role includespositive relations with patients, guests, physicians, co-workers and other departments.
The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
Uses excellent customer service skills to greet and service patients .
Moves outpatients through the registration/ordering process in a timely, professional manner Assists patients in the completion of hospital form .
P repares orders for the technical staff .
M aintains paperwork/documentation per established protocols .
E xplains examination preparations for tests done in the Center for the Heart .
A nswers the telephone, using established telephone etiquette skills .
T ransfers phone inquiries appropriately Faxes reports, using established protocols .
U ses Syngo and Muse for retrieval of information to respond to inquiries within the scope of their duties .
M aintains proficiency in all computer function s necessary to perform job duties (Syngo, Muse, email, etc.) .
R equests CD copies/electronic transfer for outside requests.
F ollows HIPAA/ROI guideline s when releasing images/ r eports .
Other information:
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of standard office equipment (fax, copy machine, printers) Word processing (type 40 wpm)
Ability to flex work schedule in order to meet staffing needs .
Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries
Ability to work under stressful situations with a positive attitude
A bility to stand and/or sit for long periods of time
EDUCATION/EXPERIENCE
High school diploma or equivalent, with post high school vocational training in clerical or secretarial courses Medical terminology course preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards Frequent sitting; near, midrange and far vision and depth perception, color vision
Occasional standing and walking .
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
I t has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenants premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
