PACT Services Supervisor

POSITION TITLE: PACT Services Supervisor

DEPARTMENT: HHS - Behavioral Health

LOCATION: Vancouver, WA (on-site)

FLSA STATUS: Exempt, fulltime

SALARY RANGE: $105,664.00 - $126,776.00

Review Date: August 18, 2025

• If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***
  
  

Position Summary

Supervises and supports the Program of Assertive Community Treatment (PACT) and the provision of intensive, community-based, client-centered, culturally responsive behavioral health services that align with fidelity and established professional standards. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of Cowlitz Indian Tribe (CIT) and of the Cowlitz Tribal Health and Human Services department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Improves staff effectiveness by contributing to the creation of a supportive environment conducive to achieving optimal performance.
• Hosts case staffing and integrated treatment team meetings that encourage positive client outcomes.
• Conducts orientation, training, and mentoring for clinical and administrative support staff
• Ensures PACT team members have the tools needed to perform duties assigned.
• Identifies individual and group continuing education needs and opportunities.
• Provides individual and group clinical supervision and has oversight of clinical services provided by the PACT team.
• Performs chart audits and general quality assurance reviews of behavioral health documentation.
• Evaluates and monitors performance of clinicians and general client progress.
• Evaluates and monitors performance of administrative support staff members to ensure PACT services are well-supported and operating efficiently and effectively.
• Utilizes a strengths-based, solution-focused approach to supervision that provides support, accountability, and corrective action when needed.
• Contributes to program development, quality assurance, and strategic planning efforts.
• Supports policy and procedure development, updates, and implementation.
• Manages client caseloads ethically and in accordance with established procedures.
• Provides coverage for direct services when needed to ensure no disruptions in care.
• Provides comprehensive diagnostic assessments using a variety of instruments and techniques to determine the diagnosis, social and mental health of clients; identifies comorbid health issues and concerns.
• Determines level of care, intervention strategies and an individualized treatment plan.
• Conducts individual and group therapy sessions utilizing a variety of psychological techniques with an emphasis on treating co-occurring disorders.
• Monitors referral process to ensure timely access to critical services.
• Coordinates care of clients with the referral source, family, and other organizations involved to further the effectiveness of treatment services.
• Collaborates with internal and external services and resources to ensure continuity of care and achievement of treatment goals.
• Develops holistic individualized treatment plans that address the client’s behavioral health needs, coping strategies, and recovery needs.
• Offers education on PACT services, diagnoses, stages of change and recovery, course of treatment, etc., to clients, families, friends, or other caregivers.
• Completes all required documentation in accordance with established procedures and supports supervisees in meeting this expectation.
• Supports data collection and aggregation efforts required by the program, external funders, or community partners.
• Adapts to and guides staff in the administration of changes in safety protocols and procedures.
• Maintains confidentiality.
• Participates in professional development and maintains required licensure and certification.
• Works collaboratively in a team environment to achieve shared goals.
• Performs other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Knowledge of traditional form of government and tribal customs and traditions.
• Knowledge of PACT services and fidelity model standards and protocols.
• Knowledge of patient evaluation and plan of care procedures.
• Knowledge of patient outreach services and activities.
• Knowledge and understanding of clinical counseling principles, and methodologies in substance use disorder treatment and recovery support.
• Skill in performing comprehensive biopsychosocial diagnostic assessments.
• Skill in completing documentation in an electronic health record system.
• Skill in providing culturally-responsive supervision and evaluating the professional development needs and performance of assigned staff.
• Skill in de-escalation and crisis intervention.
• Ability to maintain quality, safety, and/or infection control standards.
• Ability to work both independently and in a team environment.
• Ability to lead by example, support colleagues, maintain humility, give and receive constructive feedback, and share opinions.
• Ability to maintain calm, focused, professional, and kind in highly stressful situations.
• Ability to be reliable, flexible, and versatile.
• Ability to apply behavioral health counseling methods and techniques.
• Ability to evaluate the effectiveness of therapeutic services and to make individualized adaptations to improve outcomes.
• Ability to conceptualize client and family experiences through a culturally and historically informed lens.
• Ability to develop and present educational programs and workshops.
• Ability to remain highly organized, track multiple demands and prioritize tasks when time constraints are present.
• Ability to develop, implement, and evaluate the effectiveness of services provided.
• Ability to communicate effectively both verbally and in writing.
• Ability to build rapport quickly and effectively with colleagues, clients, and community stakeholders.
• Ability to establish and maintain professional relationships and contribute to the creation of an inclusive environment.
• Ability to gather data, compile information, and prepare reports.
• Ability to handle multiple tasks and meet deadlines.
• Ability to exercise independent judgment.
  
  

Minimum Qualifications

• Master's Degree in Counseling, Psychology, Social Work, Marriage and Family Therapy or closely related field.
• Five years' experience providing behavioral health services is required.
• Independently licensed to provide mental health services (LCSW, LMHC, LMFT, PsyD) in Washington state.
• Must meet requirements to be considered an approved licensure supervisor in Washington state.
• Must have training, education, and/or experience providing PACT services; experience with supervision of PACT services preferred.
• Must have training, education, and/or experience providing services for those affected by substance use disorders.
• Experience working within an integrated care setting preferred.
• Experience working within American Indian and/or Alaska Native communities preferred.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
  
  

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements

• Pre-employment drug screen.
• Personal and professional reference checks and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.
• Has not been found guilty of, charged with, received a deferred sentence, received a conditional discharge of, or entered a plea of not contest to, or entered a plea of guilty to any one felony or misdemeanor crimes of violence, sexual assault, molestation, exploitation, or sexual contact; prostitution; or crimes committed against person(s) or children.
  
  

Physical Demands

While performing the duties of this job, the employee regularly is required to sit, stand, use hands and fingers for a variety of tasks, talk, and hear. The employee occasionally is required to walk and reach with hands and arms. The employee is occasionally required to lift up to 20lbs. Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work Environment

Work is generally performed in an office/clinical setting with a moderate noise level. Employee may be exposed to bodily fluids, blood borne pathogens and infectious disease. Situations occur where PPE (personal protective equipment) is needed. Overnight travel and/or evening and/or weekend work may occasionally be required. Tight time constraints and multiple demands are common.