What are the responsibilities and job description for the Customer Service Representative position at Craig Mader Insurance Agency?
Job Description
**When one door closes - another one opens**
Craig Mader & Performance Insurance is looking for a Full-time Licensed Customer Service Representative to grow within our top-performing insurance agency. Enthusiastic, customer-focused, passionate, and caring, youll be more than the face of our company - youll be the heart and soul of our customers experience. Use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every customer you engage with. We want you to thrive within our office and become a part of our agency. Apply today.
The ability to obtain or have already obtained your Property & Casualty license. Licensing assistance for the right individual.
In-office position
Salary: $35000.00 - $50000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
- Educate and advise customers on insurance policies to fit their needs, Develop insurance quotes, and close sales.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Taking payments, Policy Changes, Updating client information, Issuing Insurance Documentation (COI, ID cards, etc.)
- Maintain client relationships with follow-up phone calls.
Requirements
- The ability to obtain or have already obtained your Property & Casualty license. Licensing assistance for the right individual.
- Previous customer service experience REQUIRED. Sales experience is a BONUS
- Possess a genuine willingness to learn and be coachable.
- Agency Management System
- Microsoft Office Suite AND Basic computer software knowledge
- Ability to prioritize, multitask, and be detailed
- Excellent Communication/interpersonal skills.
Salary : $35,000 - $50,000