Bilingual Case Manager

Job Summary: The Case Manager at Craig's Doors works under the supervision of the Director of Case Management to provide comprehensive case management services to guests accessing our program locations in Amherst and Hadley. The Case Manager conducts assessments, develops individualized service plans, connects guests to resources, and provides ongoing support to help them achieve stability and self-sufficiency.

Responsibilities:

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
• Provide orientation to program guidelines and responsibilities.
• Conduct comprehensive evaluation and assessment of client needs, strengths, limitations, barriers, and goals.
• Utilize motivational interviewing techniques to empower guests and promote positive change.
• Work with individuals to develop realistic service plans that identify issues and map a course towards their resolution. Provide long-term support as they work towards stabilization. Service plans may include assistance with housing, employment, income, education, health care, mental health, substance use disorders, disability support, domestic violence, legal and credit issues, or a combination of the above.
• Continually assess, refine, and develop service plans that will improve the lives of our guests while working with organization leadership.
• Provide orientation to program guidelines and responsibilities for new guests

Housing Support:

• Assist clients with housing search, including completing applications for public housing, vouchers, private housing, and supportive housing.
• Provide coaching and skill-building to enhance housing readiness, including financial management and training programs.

Resource Connection

• Assist guests with housing searches and applications for services such as veteran’s benefits, social security, food stamps, cash and fuel assistance, etc.
• Connect guests to community resources including food pantries, schools, medical facilities, governmental offices, and public transportation.
• If necessary, provide transportation to appointments in Craig's Doors van.

Relationship Building and Conflict Resolution

• Provide or arrange for training on tenant’s rights, financial success, and other activities that support long-term sustainability.
• Initiate new community partnerships and support clients in establishing new social relationships.
• Advocate for clients rights and needs with landlords, emergency responders, and other agencies.
• Provide crisis intervention to support clients, bringing in outside agencies when necessary.
• Create response plans in the event of health crises.

Documentation and Reporting

• Maintain accurate, comprehensive, and timely logs, case notes, and client records.
• Document crisis incidents for Craig’s Doors records and state reporting.
• Collect, enter, and maintain all necessary statistical data required by Craig’s Doors and our funders.

Professionalism

• Adhere to professional standards and protocols outlined by Craig's Doors.
• Utilize effective communication skills with guests, staff members, departments, and organizational leaders.
• Maintain and implement organizational and time management skills to effectively manage caseload.
• Utilize problem-solving skills and multitasking abilities to address guest needs and overcome challenges.

Qualifications

• Bi-lingual English/Spanish required.
• Bachelor's degree in Social Work, Psychology, Public Health, or a related field.

OR

• High school diploma/GED and minimum of 2 years of experience in case management or social services. *
• Knowledge of trauma-informed care and case management principles.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in organizational and time management skills.
• Valid Driver’s License, ability to reliably commute to work, and transport guests when necessary.
• Must have regular access to reliable vehicle as work requires frequent travel between sites in Amherst and Hadley MA.

*Please note that skills and abilities will be considered more critically than education.

Veterans, BIPOC, and LGBTQ candidates are encouraged to apply.

Lived experience and expertise are valued strengths at Craig’s Doors.

Craig's Doors is an equal opportunity employer and is committed to diversity, equity, and inclusion in all aspects of employment.

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Do you know or are you related to anyone who has been or is an employee or guest of Craig's Doors?

Ability to Commute:

• Amherst, MA (Required)

Ability to Relocate:

• Amherst, MA: Relocate before starting work (Required)

Work Location: In person

Salary : $23