Service Writer

Position: Service Writer

Status: Fulltime

FSLA Class: Non-exempt

Location: Soldotna

Reports to: Service Manager

ABOUT THE COMPANY

Founded in 1954, Craig Taylor Equipment is a locally owned and operated corporation that is deeply rooted in Alaskan values and traditions. An authorized dealer for over 15 manufacturers, including John Deere and Bobcat, we provide complete parts, sales and service to everyone from homeowners to commercial contractors. To learn more, visit our website at www.craigtaylorequipment.com

POSITION SUMMARY

The Service Writer perform various service/parts related functions. This position works primarily with the service department but also assists in parts sales.

RESPONSIBILITIES

· Daily interaction with customers

· Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work

· Verify warranty contract coverage and explaining provisions and exclusions as necessary

· Updating the customer on the status of their work order

· Work directly with Service Manager to schedule and assign work orders as necessary

· Facilitate parts ordering & delivery to keep technicians on the wrench

· Researching and recommending correct parts/equipment for a given job

· Assisting customer with purchase of small equipment

· Perform other tasks as assigned

QUALIFICATIONS

· High school diploma or GED

· Customer-centric point of view and “yes we can” attitude

· Strong ability to multitask

· Attention to detail

· Ability to learn processes and procedures

· Ability to take direction well and follow through with little or no supervision

· Must be able to work well with others and be part of a team

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

JOB REQUIREMENTS

· Must be able to work 40 hrs per week

· Must be able to work a rotating Saturday schedule in the summer

· Excellent attention to detail

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to lift at least 30-45 pounds on a regular basis and be able to stand for long periods of time.

SAFETY IN THE WORKPLACE

Every team member has the responsibility of providing a safe work environment by following all safety policies and standards, completing specified safety trainings, immediately correcting hazards and unsafe conditions or reporting conditions to management or HR, and working safely to not endanger themselves, co-workers, or customers.

Craig Taylor Equipment is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotions, transfer, discharge, compensation or any other term or condition of employment basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the team member can perform the essential function of the job, with a reasonable accommodation if necessary.

BENEFITS

· PPO and HDHP/HSA medical plans available after 1st of the month following 60 days of fulltime employment

· $15,000 life insurance policy paid for by employer after 1st of the month following 60 days of fulltime employment

· Supplemental benefits available after 1st of the month following 60 days of fulltime employment

· 2 weeks of paid time off (PTO) after the 1st year of fulltime employment, 3 weeks after the 5th year.

· Employee Assistance Program (EAP) paid by employer

· 6-7 paid holidays

· Ability to rent equipment to for personal use at no cost

· Discount on purchasing equipment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift

Work Location: In person

Salary : $15,000