What are the responsibilities and job description for the Front Desk Coordinator position at Crane Rehab Center?
Front Desk Coordinator – Crane Rehab Center
Crane Rehab Center is a growing outpatient therapy clinic committed to providing exceptional care through collaboration, professionalism, and outstanding patient service. We are currently seeking a motivated, experienced Front Desk Coordinator who thrives in a fast-paced medical environment and has a strong understanding of insurance processes, including copays, coinsurance, authorizations, and benefits verification.
This role is ideal for someone who combines excellent customer service skills with strong administrative and insurance knowledge.
Position Overview
The Front Desk Coordinator serves as the first point of contact for our patients and plays a vital role in ensuring a smooth, welcoming, and efficient front office experience.
Key Responsibilities
- Handles all general front office and administrative duties
- Provide exceptional customer service to all patients, families, and providers
- Oversee incoming new patients and guide them through the intake process
- Verify insurance benefits for Medicare, commercial, and private plans
- Demonstrate a strong understanding of copays, coinsurance, deductibles, and coverage explanations
- Obtain and track insurance authorizations as required
- Work insurance denials and follow up as needed
- Maintain accurate patient records, schedules, and rosters within clinic software
- Respond to daily phone calls, emails, and internal communications promptly
- Follow and support each patient’s plan of care
- Multitask efficiently while maintaining accuracy and professionalism
- Adapt to changing priorities based on clinic needs and patient flow
Required Qualifications
- Previous experience in a medical, healthcare, or insurance-based front desk role.
- Strong knowledge of insurance verification, benefits, and authorization processes
- Excellent communication and interpersonal skills
- High-level organizational and multitasking abilities
- Proficient computer skills (Word, Excel, Office 365)
- Strong work ethic with punctuality and consistency
- Ability to work well independently and as part of a collaborative team
- Comfortable working in a fast-paced environment
Position Details
- Job Type: Part-time with options to going Full-Time
- Office Hours: Between 7:00 a.m. – 4:00 p.m.
- Pay: Starting at $16 per hour
Equal Opportunity Employer
Crane Rehab Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, disability, age, medical condition, ancestry, marital status, citizenship, sexual orientation, or veteran status. Sexual harassment is strictly prohibited.
Next Step: Video Screening
Qualified applicants will be invited to complete a brief video screening as part of the next phase of our hiring process.
Instructions:
Please submit a short video via text or email.
Before answering the questions, please:
- State your full name
- Provide a brief introduction (your background and why you’re interested in a front desk role)
Video Screening Questions:
- Describe your previous experience working in a medical, healthcare, or customer-facing environment.
If you do not have medical experience, explain how your past experience translates to this role.
- How do you manage a busy front desk with phones ringing, patients checking in, and multiple tasks at once?
Please walk us through how you prioritize your responsibilities.
- Insurance Knowledge Question:
If you discover that a patient’s insurance benefits were verified incorrectly (for example, incorrect copay, coinsurance, or authorization information), what steps would you take to identify the issue and correct it?
Please explain your process.
- Customer Service Scenario:
How would you handle an upset or frustrated patient at check-in or on the phone, especially if the issue involves insurance or billing?
Please give an example if possible.
Closing:
Please end your video by:
- Confirming your best contact information
- Explaining why you believe you would be a great fit for Crane Rehab Center
Thank you for your interest in Crane Rehab Center. We look forward to learning more about you.
Sonja Jorgenson
Director, Administrative Services
Crane Rehab Center
504-380-5539
sdjorgenson@cranerehab.com
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Insurance verification: 3 years (Required)
Work Location: In person
Salary : $16