General adjuster

Position Summary

Under light or specialized supervision, successfully resolves complex liability claims or other assigned losses by investigating, negotiating settlements, presenting evidence in legal proceedings while maintaining expected production levels;

makes sales calls and presentations when requested.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claims information with evidence.
• Sets loss reserves and adjusts as needed.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Settles claims after determining insurance carrier’s liability, reviewing client’s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, pursuing subrogation when appropriate.
• Controls claim costs.
• Maintains expected case load.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings producing reports and other documents as evidence.
• Maintains company reputation and insurance products integrity by complying with federal and state regulations and service standards.
• Makes sales calls by calling on local business in order to solicit new business or maintain existing business.
• May assist and mentor junior adjusters with claims handling.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• College Degree or an equivalent combination of education and experience.
• Minimum 5 years previous experience preferred as an Adjuster including complex claims or claims with heavy losses.
• Associate in Claims (AIC) through AICPCU.
• Ability to work a variable work week including on-call schedules.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong analytical skills and mathematical ability.
• Excellent organizational and interpersonal skills.
• Utilizes available technology / automation to maximize claim handling efficiency.
• Must have a valid driver’s license with a clean driving record for company vehicle use
• Company vehicle, cell phone, and laptop will be provided to qualified applicants that meet Crawford & Company's Background Check, Motor Vehicle Record, and Drug Screen requirements.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel may be required.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork;

use hands / fingers in repetitive motion in keyboard usage; use hands / fingers to efficiently utilize a writing instrument.

• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
• Ability to ascend or descend stairwells.
• Ability to climb up to and on rooftops.
• Ability to climb ladders to inspect roofing / structural damage, and in some cases the ability to enter enclosed spaces
• Ability to maintain balance when walking on narrow, slippery, or sloping surfaces.
• Ability to work outdoors, exposed to all weather conditions.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Last updated : 2024-11-21