What are the responsibilities and job description for the Community Services Specialist-Gravity position at Crawford Hoying?
Community Services Specialist (Gravity)
Summary
The Community Services Specialist is responsible for the administrative functions of our properties at Gravity. Focus areas include entering lease data, tracking rent payments, processing invoices, maintaining excellent tenant relations, and overseeing the unit turn process. This role works closely with the leasing team and the maintenance team. Crawford Hoying is dedicated to exceptional customer service, which includes interactions with residents, tenants, guests, and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action, using customer service as a guiding principle.
Job Responsibilities (responsibilities may include but are not limited to the following)
Administration
- Complete monthly variance reports for assigned properties and review them closely with the District Manager
- Manage all RealPage recordkeeping, including entering lease data, ensuring the accuracy of resident ledgers, executing on delinquent accounts, and ensuring invoices are correct and submitted in a timely manner
- Perform monthly audits of the following :
o Lease files
o Renters insurance
o Rentable and assignable items (e.g., parking spots, storage)
o Marketing collateral, including websites and social media
Physical Asset Management
General
collaborative discussion environment, assign and follow up on tasks)
Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
Performance Objectives include but are not limited to the following)
Preferred Knowledge, Skills, Education, and Experience
Work Environment
The Community Services Specialist interfaces with residents, tenants, employees, and vendors on a regular basis. Work hours are typically 9 : 00am to 6 : 00pm. This employee may need to work weekends (Saturday and / or Sunday) from time to time, based on needs, and must be available to work after hours, as needed.
Reporting Structure
The Community Services Specialist reports to the District Manager.
Physical Requirements
This employee's physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting and / or moving up to 25 pounds. The Community Services Specialist may be required to drive during the course of their day.