What are the responsibilities and job description for the REGISTRATION CLERK I- Evenings position at Crawford Memorial Hospital?
Job Title: Registration Clerk
Home Department: Admitting
Reports To: Admitting Supervisor
Direct Reports: None
FLSA Classification: Non-Exempt
Position Summary
The Registration Clerk is responsible for providing outstanding customer service while ensuring an efficient and smooth registration process to all patients, family, visitors and employees. This position accurately registers patients in a timely manner to satisfy patient needs and hospital regulatory requirements. Strives to always provide a courteous and caring first impression while gathering pertinent demographic and financial information.
General Duties, Tasks and Responsibilities
Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals. |
Assists patients with directions, walks them to their destination and provides wheelchair transportation when needed. |
Announces pages in a clear and well-modulated voice; contacts personnel as required and keeps communication logs where necessary. |
Maintains provider and other related hospital personnel contact information which is used and posted for the ER and Night call lists. |
Maintains knowledge of PBX equipment and various alarms including familiarity with various hospital codes and appropriate points of contact for each code. |
Ensures accurate and timely completion of legally required documents (consent forms, MSP questionnaires, verifying identity, obtaining advance directive information, etc.) per department policies and procedures. |
Provides information to patient/representative about billing, complaint process, patient rights, visiting hours and hospital specific literature. |
Collects and processes patient deposits and co-payments as required. |
Keeps forms and supplies stocked as needed. |
Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff. |
Participates in performance improvement activities. |
Performs other duties as assigned. |
Education Requirements
High School diploma / Equivalent Required |
Experience Requirements
Office / Clerical setting minimum 2 years Preferred |
Computer Skills
Strong data entry and typing skills |
Additional Skills
Ability to work independently, prioritize and complete tasks in a timely manner |
Excellent communication and customer service skills |
Statement of Understanding:
I agree to comply with the rules and regulations of all federal, state and local governments. I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. Finally, I understand I may be assigned or required to perform unrelated work for which I have the requisite skills & qualifications during emergencies or under extenuating circumstances.
Employee Note:
The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Any revisions to this description must be approved in advance by the employee's Leader and HR. Crawford Memorial Hospital is an EOE.
Dates
Created: 5/1/2016 Last Revised: 11/22/2021 Effective Date: 5/1/2016
