What are the responsibilities and job description for the Production Assistant position at Crawford Technologies?
We are seeking a highly motivated and detail-oriented individual to join our team as a Production Assistant. The successful candidate will be responsible for producing and shipping alternate formats, meeting client Service Level Agreements (SLA's), and ensuring quality requirements are consistently met. This role involves running and processing daily production applications, producing documents, and working effectively in a team environment.
- Department
- Accessibility - Production
- Employment Type
- Full Time
- Location
- Potsdam, New York
- Workplace type
- Onsite
- Compensation
- $15.50 - $20.00 / hour
- Reporting To
- Tracey Sheets
This role's hiring manager:
- Responsible for performing all aspects of the day-to-day production operational activities as directed to meet client Service Level Agreements (SLA's) and quality requirements.
- Maintain client specifications for production as it pertains to their preferences.
- Thorough knowledge of the Payment Card Industry (PCI) security standards as they apply to production processes.
- Responsible for identification and communication of production errors or failures.
- Capable of performing document transcription for alternate formats: Braille, Large Print, Audio, e-Text & DAISY.
- Assist in the training of new staff as required.
- Follow and support all quality control procedures.
- Participate in the maintenance of training manuals, log records and standard operating procedure manuals as requested.
- Assist as required with performing and documenting routine maintenance on all facility equipment.
- Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
- Become familiar with basic Braille characters to assist in quality checks when producing this media.
- An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, e-Text and Daisy.
- Excellent attention to detail.
- Self-directed, with the ability to effectively plan your own activities to achieve customer SLA's.
- Strong communication skills, both written and verbal.
- Excellent time management skills.
- Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.
- A willingness to work afternoon and night shifts if required
EXPERIENCE:
- Work experience in an area requiring attention to detail.
- Experience using Microsoft Office products.
- Any prior experience with desktop publishing is a plus.
- Any prior experience with accessible documents is a plus.
EDUCATION:
- Minimum is high school diploma or GED required.
BENEFITS:
- Be part of a growing company and team.
- Competitive salary (Commensurate with experience and position and eligible discretionary bonus)
-
Excellent benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Group and Voluntary Life
- Sick Time Pay
- Vacation Pay
- Holiday Pay
- Be part of a rapidly growing software company
How long will the role be open for? Until filled.
Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.
Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.
We thank all applicants for their interest in joining our team. Those short listed will be contacted.
Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.
Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats.
CrawfordTech's suite of software solutions and services enables their clients to meet their own customers' rigorous demands for instantaneous access to information.
CrawfordTech's suite of software solutions and services enables their clients to meet their own customers' rigorous demands for instantaneous access to information.
Equal Opportunity Employer, including disabled and veterans. If you want to view the EEO is the Law poster, please see this : https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Salary : $16 - $20