Client Services Program Manager

Job Type:

• Full-Time

Salary Range:

• $32.00/Hourly = $66,560 Annual

Requirements for Creating a Legacy, Inc.

• Weekends Required
• Holidays Required 

Position Overview:

The Client Services Program Manager is responsible for supervising staff, leadership, staff development, training, performance improvement, and management & training implementation of key services in accordance with Creating a Legacy's Policies and Procedures. Effectively interacts with the individuals, and their circle of support on the processes of assessment, planning, intervention, implementation, and evaluation. The client service program manager is responsible for the department staying in compliance

Essential Duties and Responsibilities:

• Strong knowledge of Title 17 and 22, federal and state laws, regional center department of social services, knowledge of Individual Program Plans, and of Behavior modification program's.
• The client service Program Manager will Supervise and monitor assessments assigned from intake to completion.
• The client service Program Manager will Provide employee trainings as needed and approved.
• Provide written program summaries and progress report for each individual case prior to assigned deadlines.
• Conduct staff meeting and professional development meetings' as indicated.
• Participate in a minimum of two (2) times a year in community outreach projects, presentations, or events to establish and maintain CALI presence in the community.
• The Program Manager is to Conduct Report Review/revisions provide case consultation to staff regularly.
• Establish systems to increase referrals and overall growth.
• Ensure that Health Insurance Portability and Accountability Act (HIPAA) compliance is understood, implemented, and reinforced in the region.
• Ensure compliance of certification for staff in the designated region.
• Oversee service utilization for the designated region.
• Accountable for the submission of reports on time for the designated region.
• Ensuring first dates of service are within the required timeline.
• Address client/family concerns and needs and attend Family meetings as needed.
• Negotiates changes or improvements to service plan.
• Demonstrates knowledge and effectively implements fire/safety programs including the following: client and employee safety, security, emergency procedure, fire procedures, internal and external disaster procedures, life safety and adverse medication reactions. 
• AND MUCH MORE! 

Qualifications:

Education and/or Experience:

• High School Diploma or GED (Required)
• Minimum Two (2) years of experience in a Supervisory Role with IDD or Related Field or Bachelor's Degree in related field.

License's/Certificates:

• Valid CA Driver's License (Required)
• DSP 1 and DSP 2 (Preferred)
• CPR & First Aid (Preferred)
• Crisis Prevention Intervention (CPI) (Preferred)