Service Designer

OverviewCompany Overview : At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI / ML, secure cloud, digital transformation, and advanced intelligence capabilities, to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. We have a proposed effort for an upcoming contract for a Service Designer to support a task order within GSA COMET II. Responsibilities include, but are not limited to the duties listed below Education, Requirements and Qualifications Minimum Bachelor degree in service design, business design or a related design discipline. Minimum of 5 years experience designing complex service design systems for multiple touchpoints projects. 5 years of experience in service design, user experience design, or related fields 7 years of combined professional service design, CX, and / or UX experience. Prior experience working with General Service Administration (GSA) is HIGHLY preferred. Strong working knowledge of the Integrated Award Environment (IAE) user base of SAM.gov domains and FPDS.gov as applicable to the task order scope Ability to connect Integrated Award Environment (IAE) user desires to SAM regulatory and functional requirements to design solutions Strong understanding of current quantitative and qualitative user analysis techniques Ability to use web analytics to understand user flows, behaviors, and burden. Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers Ability to draft user flows from start to finish with technical input Ability to create and evaluate low-fidelity versions of their ideas before implementing them Ability to bring relevant people together to help them understand the user's goal and establish a common goal. Ability to plan and execute system mapping, customer journeys, scenarios and service specifications. Analyze research data identifying and generating meaningful insights and behavioral patterns. Work closely with visual designers contributing to the improvement of the design quality and final user experience. Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap. Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges. Strong background in service and strategic design. Strong skills in conducting and synthesizing research, insights and findings. Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification. Skills in visual and interaction design as well. Prior portfolio showcasing design solutions and strategic approaches. Ability to facilitate workshops and set design sprints Knowledge of agile approaches and techniques. Ability to communicate effectively with different audiences. A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work. Attention to details and organizational approach. Ability to understand the impact of technology on design deliverables. Required to have US citizenship with the ability to obtain and maintain a Clearance if required. Working Conditions and Physical RequirementsCredence is an equal opportunity employer. We welcome applicants from all backgrounds and experiences. Please join us, and together, we can build a better world powered by AI / ML, Data Fusion, Analytics, and Cloud technologies! #On-site #veteranemployment #militaryspouse #milspouse #hireavet #militaryveteran #militaryfriendly #transitioningmilitary #veterans #militarytransition #militaryfamilies #msep #militarytocivilian #military #federalcontractingjobs #defensecontracting #defenseindustryjobs #Li-Hybrid