What are the responsibilities and job description for the Client Service Representative position at Credit Control LLC?
Client Service Representative with opportunity to grow!
Wouldn't it be great to build your career at a growing company that has been recognized 5 years in a row from 2019 - 2024 as the winner of best places to work in collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities. Client Service Representative can earn performance-based rewards such as leaving at 3pm on Fridays, monthly team lunches, quarterly team events, and “tickets” to enter in a raffle where you can win prizes such as cash, tv’s, I-Pads, etc. Starting range for this position is $16.00-$18.00 per hour based on experience.
Job Summary
THIS IS NOT A CUSTOMER SERVICE ROLL.
The Client Representative position plays a vital role in sorting, reviewing, and processing incoming written and electronic correspondence. This administrative position will ensure accurate communication is delivered to our clients. This position will send written and electronic correspondence to consumers and coordinate with other departments to resolve inquires.
To be successful, a Client Representative must have excellent oral and written communication skills and have a great attention for detail. In addition, time management and multitasking skills are important, as the Client Representative may be given several different tasks at a time. We prefer someone who has at least 1 year of administrative experience but are willing to train the right person!
Applicants should meet the following qualifications:
Responsibilities
Client Services Representative may do some or all the following:
- Act as representative on behalf of Credit Control and provide quality client service, building sustainable relationships of trust through open and interactive communication.
- Ensures delivery of excellent client service through fast and accurate processing of mail, communications, and coordinating with other departments to resolve inquires.
- Prepare reports by collecting and analyzing customer information.
- Provide accurate, detailed, and immediate information to clients: Ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner or escalate client requests to the appropriate parties within the organization.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions.
- Follow communication procedures, guidelines, and policies
. • Various other duties as assigned by management.
Education and Qualifications
▪ High school diploma required
▪ Previous experience in the collection industry preferred
▪ Knowledge of administrative and clerical procedures
▪ Knowledge of computers and relevant software applications
▪ Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel
▪ Excellent time management and organizational skills
▪ Excellent oral and written communication skills
▪ Ability to multitask, and adapt to changing demands and shifting priorities
Skills Required
To be successful, a Client Services Representative must possess strong written and verbal communications skills, as the majority of duties involve interacting with clients. Duties require excellent organizational skills and attention to detail. In addition, time management and multitasking skills are also important, as the Client Service Specialist may be given several different tasks at a time.
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Retention Bonus
- Professional Development Grant Program
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Administrative: 2 years (Required)
- Microsoft Excel: 2 years (Required)
- Debt Collection: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $16 - $18
