Concierge

Distinctive Living is seeking a Concierge (Full-Time) that will be located in our Crescent Fields Huntingdon Valley, PA, community

Our Culture We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

A Focus on Development At Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish.

Impact Anyone who works with Distinctive Living knows that the impact we make goes beyond the walls of the communities we work with. From team members to partners, we aim to encourage a lasting positive impact in your life so that you can do the same for your residents.

Job Summary
As the first point of contact at the community for our customers through telephone or in-person
interactions, this position provides exemplary customer service in a friendly and professional manner.
This position is responsible for graciously greeting community visitors, addressing the questions or
concerns of prospective or current residents and families, and providing support to sales and marketing
and the business office. Pays attention to details and uses creativity to create positive experiences with
current and prospective residents by managing the lobby experience for all visitors.
Essential Functions
1. Proactively assists residents, families, visitors, and employees with questions or problems resulting
in a positive experience; greet all visitors and answer incoming calls in a professional and respectful
manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming
telephone calls and resident calls, forwards and takes messages, receives and sends packages for
residents, assists with residents who request assistance with mailing letters and packages. manage the
lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area;
assist the activity director and/or others as necessary in promoting activities with residents in the
lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the
appropriate inquiry team member; respond to inquiries and/or tours when community relations
director, executive director and resident care directors are not available; facilitate experiences/tours
of community as needed; knowledgeable and assist in supporting the marketing standards of the
community; assist with duties related to the Lead Management Program; assist with assembling
marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident
files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Education and Experience
Previous experience answering telephones and/or in a customer service position.
Certifications, Licenses, and other Special Requirements
Must pass criminal background check. Must meet all health requirements, including TB. Must have
compassion for and desire to work with the elderly; enjoy working with people in general.

Essential Skills
Able to communicate effectively with residents, families, staff, vendors, and the general public.
Resourceful and strong problem-solver. Strong organizational and follow-up skills and the ability to
manage multiple priorities. Word processing, spreadsheets, and email skills

Distinctive Living maintains a safe and drug-free work environment, and all offers of employment with Distinctive Living are conditioned on submitting to and successfully completing and passing a background check and drug test.

Distinctive Living offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, and paid time off.

Distinctive Living is committed to protecting our team members and residents from COVID-19. All new team members must provide proof of COVID-19 vaccination or valid exemption due to Qualifying Medical Reasons or Religious Beliefs subject to legal requirements. Additionally, may be required to wear PPE as mandated and identified.

Distinctive Living is an Equal Opportunity Employer: If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Salary : $29,900 - $37,800