What are the responsibilities and job description for the Director of Revenue Management position at Crescent Hotels & Resorts?
Are you a strategic thinker with a passion for driving revenue growth? Do you thrive in a dynamic environment where your analytical skills make a significant impact? If so, The DoubleTree Orlando Resort at SeaWorld, the largest non-gaming DoubleTree property in the world, is seeking a Director of Revenue Management, and we would love to hear from you!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
As a member of the property’s Executive Committee, the Director of Revenue Management has a highly visible role with exposure to Senior and Corporate leadership. This position is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today's lodging environment, understanding channel and yield management is critical for maximizing revenues. The Director of Revenue Management is responsible for formulating long and short-term Revenue optimization strategies and for overseeing their successful execution towards the advancement of market share and total resort performance.
Responsibilities
- Develop and recommend strategies to maximize revenue generation and exceed goals.
- Including but limited to room product, segmentation mix and pricing.
- Implement, quantify, and revise strategies.
- Compile data, analyze trends, and develop accurate weekly / period forecasts by expected deadlines.
- Communicate with all departments to ensure appropriate staffing levels.
- Meet with other EC team members to validate forecast and develop plans to improve performance.
- Supervise management of reservations, inventory, property management, and revenue management systems.
- Conduct weekly strategy meetings to ensure all implemented tactics are achieving desired effects.
- Monitor pace and pickup.
- Adjust pricing across segments, products, and channels.
- Manage yielding.
- Ensure total resort revenue performance.
- Provide analysis for weekly and monthly communication to owners on topics related to forecast, STR performance, and revenue strategies.
- Assist in developing and inputting annual budget and marketing plans.
- Contribute to meeting/exceeding the overall hotel goals.
- Manage property content across all channels.
- Coordinate with Digital Strategy team to best showcase room products and promotions.
- Collaborate with Director of Sales & Marketing in the validation of optimal business mix between Group, Transient, and Contract.
- Provide stay pattern, displacement analysis, and pricing recommendations for group and negotiated rates.
- Work with Sales team to establish and update Group MARs and ceilings.
- Oversee weekly Group Pickup and Wash meetings.
- Advise policies and set procedures for additional tasks that cross disciplines between Revenue Management, Sales, Digital Strategy, Operations, and Finance.
- Perform other duties as requested by management.
Qualifications / Skills
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to proactively identify or anticipate problems, effectively navigate issues, and take accountability through resolution.
- Ability to make timely/effective decisions.
- Ability to interact effectively with corporate and executive committee.
- Ability to effectively analyze and use operational, financial, and marketing data to maintain and improve performance.
- Proven management abilities in effectively:
- Planning short and long-range goals.
- Forecasting.
- Total resort profit and loss analysis.
- Proficient in Microsoft Office Suite.
- Effective management style to include:
- Problem-solver
- Self-starter
- Stronger leadership skills
- Functions well under pressure
- Effective verbal and written communications skills
- Consistent performer/achiever
- Ability to maintain confidentiality of information.
